I used this bank’s ATM and received a ripped $50 bill. When I went through the drive-thru to get it exchanged, the teller initially agreed to do it as a one-time courtesy. However, another employee then told me they couldn’t exchange it without an account number and claimed they don’t service that ATM. The inconsistency and lack of helpfulness were really disappointing.
ND
Navin Davé
Jun 11, 2025
5.0
I started hi I will coming to this bank since like so many years and I don’t know how this bank has tried the employees but they are awesome wonderful and I don’t have words to describe that they are so nice so efficient so cooperative so polite and so smart mostly, I come with Susie the cashier she’s great. Sometimes I work with other cashiers too. They are great too all the cashiers you know you will never be sad to come to this bank. Vicky and I said once I came, it was like five after and I told her you know you if you want to go we can do to my sister or no so she is willing to work even after hours and Abby oh my God she is such a young energetic lady so you know she is awesome wonderful Abby. I hope you handover this message to the branch and I offer I come to the manager to get my notary or other work sees me like the old friends are beating after 10 years so he is awesome too so you know I you should be proud of the employees of this bank that they are so wonderful so wonderful but make sure you try to save them. Otherwise someone would definitely steal your employees because they are great thanks this is Navin D
HW
hazel Wagner
Aug 27, 2024
5.0
A wonderful neighborhood bank that makes me feel welcome. Always helpful.
SD
Susan Dyon
Aug 27, 2024
5.0
Always friendly and professional.
Susie is always so welcoming and friendly to each customer.
KF
Kristine Flemming
Aug 6, 2024
5.0
Friendly, welcoming and always helpful employees….especially Susie and Yazmin working inside and behind counter. They are all so knowledgeable and always willing to explain questions in detail!! I’ve been customer of their’s for years and they are just best!!
Frequently Asked Questions About Hoffman Estates Community Bank
What are the regular business hours of Hoffman Estates Community Bank?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
When is the Hoffman Estates Community Bank drive-thru open?
The drive-thru operates Monday to Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Is Hoffman Estates Community Bank open on holidays?
The bank is closed on November 11, November 27, December 25, and January 1. On December 24, it is open from 9:00 AM to 1:00 PM.
What services does Hoffman Estates Community Bank offer?
Services include Drive-Thru Banking, Notary Services, Free Coin Counting, Signature Guarantee Services, Safe Deposit Boxes, Dedicated Parking Lots, is Pet Friendly and Handicap Accessible.
Which banking products are available at Hoffman Estates Community Bank?
The bank offers Personal Banking, Wealth Management, Small Business Banking, Commercial Banking, and Mortgage products.
How can I schedule an appointment at Hoffman Estates Community Bank?
You can book an appointment using their online reservation link at https://book.appointment-plus.com/d0q4dx10.
Where is Hoffman Estates Community Bank located?
The bank is located at 1375 Palatine Road, Hoffman Estates, IL 60192, USA.
Are there any coffee shops near Hoffman Estates Community Bank where I can relax before or after my visit?
Yes, there are two nearby Starbucks locations where you can enjoy coffee and snacks before or after your banking visit.
What dining options are available near Hoffman Estates Community Bank?
Nearby dining options include Lou Malnati's Pizzeria for pizza and sandwiches, Subway for quick sandwiches, and Amore Mio for Italian cuisine.
Are there convenient smartphone apps to manage my accounts with Hoffman Estates Community Bank?
Yes, you can use their mobile apps available on Android at https://play.google.com/store/apps/details?id=com.wintrust.production and on iOS at https://apps.apple.com/us/app/wintrust-community-banks/id1619335105.