Byline Bank

Reviews

• NC

  Natalie Cruz

  3 days ago
  1.0
  Branch manager is never in the branch no matter what time of the day it is. Highly disappointed. Would give this zero stars if possible.
• RC

  Rich Calhoun

  Dec 12, 2025
  1.0
  If u like "fraud protection "find another bank. Negative 4 stars if possible
• RM

  Robert McKinney

  Apr 12, 2024
  1.0
  I've had a highly disappointing experience with Byline Bank, Elmwood Park branch. In March, I deposited a $1,200 check that cleared without a hitch. However, my subsequent $7,500 deposit was mishandled. Despite being a former teller and understanding the need for overnight processing, the branch promised availability by Tuesday. Come Tuesday, while I could withdraw $1,500, I later discovered online that only $5,000 of my deposit was accessible, contrary to what was initially stated. Upon confronting the branch manager, who I've built a rapport with, I received mixed messages about immediate availability of deposited checks, which was not the case for my Saturday deposit. The delay and subsequent hold on $2,400 of my money without clear communication is inexcusable. Customer service directed me back to the manager for resolution. Despite leaving a voicemail, the manager failed to follow up as promised. It took an in-person visit on Friday for her to initiate the release of my funds, which should have been within her immediate power. This level of unprofessionalism is unacceptable. My business regularly deposits large checks, and if $7,500 is treated with such unwarranted suspicion and delay, I dread to think how a larger deposit would be handled. I expect better, especially given my established relationship with the bank manager. Seem like the check became available and the bank put an additional hold on the funds. Such practices are not conducive to a successful banking relationship. I strongly urge immediate improvement in communication and professionalism at this branch.

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