Citi

3.5
20 reviews

About

BankATM
Citi is a financial services company, which offers a range of financial products and services, including Citi’s digital banking services, mortgage products, personal loans, and small business banking products and services, Citi Cards’ credit card offers, and Citi Personal Wealth Management’s investment products and services. Deposit and Lending products are offered by Citibank, N.A. NMLS ID 412915 Equal Housing Lender and Member FDIC.

Location

Citi
5134 Main St, Downers Grove, IL
60515, United States

Hours

Reviews

3.5
20 reviews
5 stars
11
4 stars
1
3 stars
1
2 stars
0
1 star
7
  • KS
    Kelsey Skulavik
    Nov 1, 2025
    1.0
    DO NOT BANK WITH CITI. Someone hacked into one of my food delivery apps and used my card to charge 6 different deliveries, totally over $2,400. I called Citi immediately, as well as the merchant. It has been nonstop phone calls trying to resolve this for almost 2 months. They continue denying me my money back and when I call to complain, they lie saying I will get my money back, push me off the phone, and nothing changes. They're liars and thieves. NEVER BANK WITH THEM.
  • KK
    Kathleen
    May 29, 2025
    5.0
    I started an account with Nicole Gray. She was fantastic with answering my questions prior to opening it and was exceptional when I came back and opened the account. She made the account opening experience wonderful! I highly recommend working with her.
  • RN
    R Nelson
    May 20, 2025
    5.0
    Wonderful service from all, but especially Nicole Gray, who went out of her way to help me, when she didn't have to. Gracious and knowledgeable. Thank you, Nicole!
  • DZ
    Dxable Zing
    Aug 12, 2024
    1.0
    Fui a hacer una transferencia con mi prometido a una cuenta mia. En principio mi prometido iba a utilizar su bussines card de su propia empresa, despues decidio hacerlo con la suya personal, la empleada, una señorita african american, comento “right, you dont use your card for fun, right”? No se que se atrevio a insinuarporque desconozco que entiende for “fun” en su vida personal, pero la cosa no quedo ahi. Sus conocimientos eran altamente limitados y no tenia ni idea de hacer una transferencia por lo que nos tuvo unos 45min, insinuando que era culpa nuestra cuando le estabamos dando una cuenta de banco directamente desde la applicacion del banco. Finalmente mo hicimos en casa en menos de 5 min. Eviten en la medida de lo posible visitar la oficina si pueden hacerlo desde casa, ahorraran tiempo y evitaran groserias varias (no fue la unica). No entiendo por q emplean a este tipo de personas, o si quieren perder clientes🤷‍♀️
  • DW
    Dan Wilson
    Apr 25, 2023
    5.0
    The teller folks at this branch were very friendly and outgoing. It felt as if i was among friends. Great place to transact your business.

Frequently Asked Questions About Citi

What types of financial services does Citi in Downers Grove offer?

Citi offers digital banking, mortgage products, personal loans, small business banking, credit card offers, and personal wealth management investment products and services.

Where is Citi located in Downers Grove?

Citi is located at 5134 Main St, Downers Grove, IL 60515, US.