I was scheduled to have a phone call with a mortgage consultant named Howard. He was supposed to call me on Monday or Tuesday. No call. I called again today to see what was going on and left a message. He then called me a little bit later today and got some info from me. Called me back once he was able to get some answers for me. He then proceeded to tell me that the property we are looking at needs to be bulldozed and is junk. We are looking at a few different loans due to the condition of the home as there are a few for homes that need work. He was absolutely rude with his financial advice. "He's been doing this for a long time and no financial institution is going to touch this property." That may be true and we can accept that but checking your attitude towards it to a potential customer goes a long way. Poor customer service and even more poor of an attitude.
TS
Taxi Service
Nov 10, 2020
1.0
Its a hit or miss mostly miss with the associates the same goes on the location on rout 14 and pingree
Frequently Asked Questions About Crystal Lake Bank & Trust
What are the regular banking hours of Crystal Lake Bank & Trust?
Crystal Lake Bank & Trust is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. The bank is closed on Sundays.
When is the drive-through service at Crystal Lake Bank & Trust available?
The drive-through banking service is available Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
Is Crystal Lake Bank & Trust open on holidays?
The bank is closed on major holidays such as November 11, November 27, December 25, and January 1. On December 24, it operates from 9:00 AM to 1:00 PM.
Where is Crystal Lake Bank & Trust located?
It is located at 27 N Main St, Crystal Lake, IL 60014, USA.
What banking products does Crystal Lake Bank & Trust offer?
They offer Personal Banking and Small Business Banking products.
What special services are available at Crystal Lake Bank & Trust?
The bank provides Drive-Thru Banking, Dedicated Parking Lots, and is Handicap Accessible.
Are there any surcharge-free ATMs available at Crystal Lake Bank & Trust?
Yes, Crystal Lake Bank & Trust offers a surcharge-free ATM service along with a Drive-Up ATM and Night Depository.
How can I find Crystal Lake Bank & Trust online or on social media?
You can visit their website at crystallakebank.com, follow them on Facebook at facebook.com/CrystalLakeBank, Instagram @Wintrust, Twitter @Wintrust, and on LinkedIn at their company page.
Are there any convenient nearby places to visit when coming to Crystal Lake Bank & Trust?
Yes, nearby you can visit the Goal Line Sports Bar & Grill for dining, or enjoy entertainment at Metro Bowl, a bowling alley and bar. For quick stops, Carl's Gas Stop and Mobil gas stations are nearby.
Can I find local services like automotive or legal assistance near Crystal Lake Bank & Trust?
Absolutely, nearby you have U-Haul Neighborhood Dealer for truck rentals, Ormsby Motors for car-related services, Dan Lyons Legal for legal assistance, and Osmanski Dental for dental services.