Wintrust Bank

Reviews

• RR

  Rani

  Apr 3, 2024
  1.0
  I took my son in to open an account Monday 4/1/2024 ; a teller asked how what we came in for politely and asked her partner was the system down. I guess he said it was running because then she told us what he needed to open account which included id, proof of address, $100 for a savings and $200 for a checking, and social security card. I checked out so I’m not sure if she asked for birth certificate, but we had everything except the cash. The whole transaction was odd because first of all she was a teller and they don’t typically open accounts and then it’s a bank so why is the system down and is this normal. I forgot to bring money, so l asked a few questions about that and all the answers were no. I said ok, lll go back later or the next day. He asked me to take him today. We’re closer to the one on Lawrence and near Western so we went there instead. It was totally different experience. The teller asked why we were there. Told us where we could sit and a banker would be with us. The banker proceeded to help us. He didn’t ask what we had but eventually said he needed id. That’s all he asked for. He asked us what the ssn was, l told him and then gave him the card because there was a complication. He asked did we have money to deposit but said it wasn’t needed. I said we’ll zelle it when the account is open. Before we could finish my son’s phone died, so we couldn’t set up his online banking. Because of that we couldn’t add money to the account. He didn’t press us or say it was mandatory. It seems like the teller on Lawrence and Sheridan was lazy and it wasn’t even her job to help us. I would prefer to go to the one near Western even with the unsettled customer

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