Wintrust Bank

Reviews

• DC

  Dave Crews

  Sep 11, 2025
  5.0
  Amazing bank and incredible customer service- really wish though that they would turn their blinking lights off at night and dim their sign/security lights- that would be much appreciated!
• RD

  Ryan Doyle

  Jul 11, 2025
  1.0
  Whoever the gentleman with the beard is who works here has the worst attitude. Every time I’ve dealt with him he is clearly so upset that you’ve asked something of him. Today I asked him to count my cash and he wanted nothing to do with it, didn’t even know how to work the machine, and told me the wrong amount. I asked to count it myself again and he told me to go into the conference room. After when I came back he didn’t even get up from his desk to finish our transaction. He let his coworker start the process all over again.
• SH

  stacy hannigan

  Feb 27, 2025
  5.0
  2/27/25 GREAT CUSTOMER SERVICE: I've been a Wintrust bank customer for several years. While I appreciate the polite and professional service provided by all the tellers, Relationship banker Chase Vahnderbuilt's service at this location is exceptional. His patience and willingness to resolve any issues truly demonstrate his commitment to customer care. He's polite and courteous, such as going out of his way to notify me when my refund was processed. On another note, my husband and I were overcharged by a particular company. (Name withheld for privacy reasons). I appreciate Mr. Vahnderbuilt's insightful understanding of the issue, and his diligence in helping us contact the company on our behalf. (This involved navigating a lengthy phone call, and speaking with five different representatives for over 45 minutes). After months of unanswered inquiries regarding the overcharge, Mr. Vahnderbuilt detailed the reasons behind the incorrect billing, and pinpointed the specific points where the errors originated. My husband and I truly appreciate his help on this matter. I consistently return to this bank (Mr. Vahnderbuilt in particular) because of the exceptional service. His commitment to each client is evident to his dedicated, one- on-one approach. The personalized attention he gives, use of clear communication, straightforward explanations, and expert knowledge makes him an invaluable resource. Conclusively, I highly recommend this bank location, and give it 5 stars. You'll be greeted with a smile and receive fast, efficient service. Their experts at resolving issues and providing solutions and will make your banking experience worthwhile.
• SY

  Sabrina Youael

  Mar 7, 2024
  1.0
  Worst customer service ever, this bank is horrible. The manger named Kathy kept saying she is trying to help but all she did was accuse me of fraud and claiming the account isn’t mine. I gave her multiple kinds of proof that it is me and it’s my account. She continued with questions to so called verify my account i answered every single question except what blood type I am. She still denied my transaction and claimed it’s not my account. I will be taking my business elsewhere, I don’t know how she is a manager.
• MR

  Mica Radu

  Apr 19, 2022
  2.0
  In general Wintrust does no have a lot of modern features that they should or which a bigger bank does have. Additionally, to resolve an issue it's a game of pone tag or going to the bank to be told to call X to then actually need to call Z and so on and so forth. It seems like the internal training and communication is lacking not just at this branch, but with Wintrust overall making resolving issues very very difficult for clients.

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