Business Details
About
BankATMCiti
Citi is a financial services company, which offers a range of financial products and services, including Citi’s digital banking services, mortgage products, personal loans, and small business banking products and services, Citi Cards’ credit card offers, and Citi Personal Wealth Management’s investment products and services. Deposit and Lending products are offered by Citibank, N.A. NMLS ID 412915 Equal Housing Lender and Member FDIC.
Location
Hours
Reviews
3.1
33 reviews
5 stars
16
4 stars
1
3 stars0
2 stars
1
1 star
15
- DBDonald BorazanianDec 26, 20251.0If there was ever an example of utter incompetence from top to bottom, Citibank would be it.
- PPproleo7007Nov 27, 20252.0ne fonctionne pas
- VFVance FearonNov 24, 20251.0Unable to keep track of staff, willing to lie to your face about availability.
- MMmarcel mauratilleSep 22, 20255.0Ofelia and her team are the best, great service!
- SBsabrina brownMay 15, 20205.0I want to thank Citi - Bank in their need towards staying open and taking a huge risks in the mists of this pandemic in continued services with the public. Most banks are closed and are offering limited services, drive - through services, ATM and phone calls to their customers and possible new customers. This branch is open and you can talk to a live Personal Banker and the tellers are working the tellers both still at this location. I was in need of opening a new bank account with a bank that offers a diversified portfolio of products and services. The current bank that I have a present account with is a much smaller bank and offer limited services. Despite some issues I have heard about this bank from others over the years, Citibank is worldwide and no matter where you go there is either a branch, location or ATM available for you. So I went up to the window, went to the door, it opened and much to my surprise someone was available to serve me and there were tellers there to assists customers as well!!! There was only one Personal Banker available and her name was Kanisha R. She was helping another customer, but it didn’t take long before she was able to assist me with opening a new account. She was abhelpful, kind, experienced professional and her knowledge and quick guide to the banks services and starting my online banking services made the experience well worth me coming in during these challenging times. The whole meeting of opening my new account probably was a process that lasted thirty minutes at the most. So if you are seeking a new account or have questions involving a existing account or looking for some one on one personal assistance than you might want to stop in at 69 W Washington location. Again, thanks for opening your location to the public and taking a chance in servicing US - THE CUSTOMER and thanks to Kanisha for her providing excellent customer service experience to me!!!!
Frequently Asked Questions About Citi
What is the main address of Citi in Chicago?
Citi is located at 69 W Washington St, Chicago, IL 60602, US.
What types of financial products and services does Citi offer?
Citi offers digital banking services, mortgage products, personal loans, small business banking products, credit card offers, and investment products through Citi Personal Wealth Management.
What are the regular business hours for Citi at 69 W Washington St?
Citi is open Monday and Friday from 9:00 AM to 5:00 PM, and Tuesday through Thursday from 9:00 AM to 4:00 PM. It is closed on Saturdays and Sundays.
Is Citi closed on any holidays?
Yes, Citi is closed on November 11, November 27, and December 25, 2025.
How can I contact Citi in Chicago by phone?
You can reach Citi by calling their main phone number at +1 312-361-1839.
Where can I learn more about Citi's offerings online?
You can explore Citi's products and services on their website at https://www.citi.com/.
Which nearby public transit option can help me reach Citi at 69 W Washington St?
The CTA Bus Stop 447 is a nearby bus station that can help you get to Citi's location.
Are there any dining options near Citi for a quick meal?
Yes, Subway, a sandwich and fast food restaurant, is located near Citi for a quick meal before or after your visit.
What nearby government offices are close to Citi that I might need to visit?
Nearby government offices include the Forest Preserve Foundation, Cook County Board of Ethics, and the Cook County State’s Attorney’s Office, which might be convenient if you have related appointments.
Are there other financial or legal service providers near Citi's location?
Yes, nearby is Citibank and legal offices such as Shirley L Wong Law Offices and Zulkey Richard E & Associates, providing convenient access to financial and legal services.