Citi

Reviews

• LT

  Lennah Trevino

  Nov 6, 2025
  2.0
  A bank on the mag mile that doesn’t open until 10 on weekdays? Yikes
• NN

  No Name

  Sep 30, 2025
  5.0
  I had a great experience. I was helped by Antonio and he was friendly, professional, and most importantly very knowledgeable about their banking products.
• IS

  Impressive Stuff

  Sep 30, 2025
  5.0
  Victor was very helpful and friendly! The location of the bank is great.
• KM

  Kira McDaniel

  Jul 5, 2024
  1.0
  Opened an account on June 21. It's the seventh, I have not yet received my card. I 've been in the branch 3 times and no one informed me if i give them my I.D I could receive a debit card in the mail. They all stated I had to CALL Customer service . I even asked "even though I'm in the bank, I still have to call to verify? They stated yes .I called through the bank phone the verified me . Still nothing from the Bank Manager. I called C.S today . They said they couldn't verify . Called this branch asked to speak to the Manger, she picked up . She remembered who i was an she told me. I ask for a temporary which I never asked for. I was asking about the duration of the one I was waiting for . Which was the purpose of the phone call in her office. After, I was telling her my frustrations she continued to tell me i asked for a temporary but IF I DID . Proper Customer Service is . "My apologies we don't offer temp cards but if u show me identification, I could put a order in for you which will take 5-10 business days." That's the proper way to do it.(which is common sense.)I guess all sense isn't common. It would of saved me 10+days. I would of had my card by Monday or Tuesday . Rather than the middle of July. HORRIBLE , INCONVENIENCE. Not the type you Customer Service you would expect from a bank . Especially a bank Manager!!

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