American Airlines Federal Credit Union

3.9
15 reviews
Get DirectionsCallWebsite

Business Details

10000 W O'Hare Ave, Chicago, IL
60666, United States
(773) 917-2288
https://www.aacreditunion.org
GoogleFacebookInstagramTwitter

About

Credit Union
Founded in 1936, American Airlines Federal Credit Union serves current and retired employees of American Airlines, their family members and people who work in the air transportation industry. As a not-for-profit, full-service financial cooperative, we are committed first and foremost to enriching our members’ financial well-being through their participation in our products and services. Based in Fort Worth, Texas, we have 46 branches nationwide.

Location

American Airlines Federal Credit Union
10000 W O'Hare Ave, Chicago, IL
60666, United States

Hours

Reviews

3.9
15 reviews
5 stars
9
4 stars
1
3 stars
2
2 stars
0
1 star
3
  • AM
    AYO MILLZ
    3 days ago
    1.0
    This has to be the most incompetent financial institution I've ever done business with. I opened a credit card online after hours Friday October 17th 2025. I was reached out to the following Saturday around noon to finish and confirm the process. With the actual account being opened Tuesday, October 21, 2025. Immediately I was able to activate a digital version of the card and add it to my Apple Wallet for immediate use. On or about Monday, October 27, 2025 I received the physical card in the mail and was unable to activate it due the information printed on the card (CVV and Expiration Date) not matching information in the system. I've tried calling VISA card services which was of no use; since the calls are touted overseas to agents who barely speak English. I then reached out to AACU Member Services who also routes their calls overseas to barely English speaking agents with no success. Today, Thursday November 20, 2025; I stopped into an actual branch where the teller was pleasant but unfortunately unable to help me and only gave instructions to them reach back out to VISA myself - again. So I just closed the card. Once my direct deposit information updates with every other institution that I do business with; I'll be closing all my accounts with AACU. I totally support and believe in the vision and services of credit unions. Every person in a physical location was pleasant however; I couldn't knowingly after my experiences with this institution recommend them.
  • CL
    Chicago Latina
    May 27, 2021
    5.0
    Always the best!!! Great experiences, coming back from Chicago!
Read more reviews on Google

Frequently Asked Questions About American Airlines Federal Credit Union

What are the operating hours of the American Airlines Federal Credit Union at Chicago Concourse G?

The branch is open Monday through Friday from 8:00 AM to 4:00 PM and closed on weekends and major holidays like November 27 and December 25, 2025.

Who is eligible for membership at the American Airlines Federal Credit Union?

Membership is available to current and retired American Airlines employees, their family members, and individuals working in the air transportation industry.