Business Details
About
BankSavings BankWashington Federal
WaFd Bank is located at 860 Yellowstone Avenue, Pocatello, ID, 83201
We serve communities across nine western states with more than 200 branches and thousands of fee-free ATMs. We’ve been helping our neighbors thrive for almost 110 years. WaFd Bank is also an SBA preferred lender. As a full service commercial bank, we offer a variety of checking and savings accounts and business banking from large corporations to small businesses. While we offer the latest in digital banking tools, we know relationships matter. We are here to earn your business through straightforward solutions across all platforms. See why Newsweek awarded us Best Big Bank three years in a row. Member FDIC.
Details
- Requires appointmentNot available
- Drive-throughAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.3
23 reviews
5 stars
19
4 stars0
3 stars0
2 stars
1
1 star
3
- GGGinaDec 10, 20255.0Micki at the Pocatello Branch is always professional and an excellent representative for Washington Federal. She makes our banking transactions seem effortless. And always always service with a smile. Thank you Micki!
- SPScott PurcellaDec 5, 20255.0The assistant branch manager Stacie is fantastic. I was warmly greeted by the staff and in and out with a new bank account in around 15 minutes, while also being well informed. Great, simple, and friendly service!
- JBJeremy BaldwinSep 26, 20255.0Staff is extremely helpful! Stacie and Caitlin both took the time to explain things and gave my the personal attention every customer deserves!
- NTNaomi TitgenOct 7, 20221.0They're going to make my mom lose her electric all cause they don't have cameras to show the atm shorted her. They have to do a dispute which will take 7 days. Very bad buisness going to help my mom change her direct deposite can't do this to people on retirement that's all theu got!!!
- JKJessika KneipDec 12, 20195.0I love coming to this bank, everyone is so kind and friendly, I feel like it's more than a bank and a place of comfort. The staff really care about me on a personal level, I would definitely recommend!
Frequently Asked Questions About WaFd Bank
What is WaFd Bank's routing number?
The WaFd Bank routing number is 325070980 for all transactions, including wire transfers, automatic or direct deposits, Automated Clearing House (ACH) transactions and ordering checks.
What if I've forgotten my username or password?
Reset your password.
Remember username.
If you run into trouble and need help, please feel free to call our Client Care Center which is open 24 hours a day 7 days a week at 1-800-324-9375 or email onlinebanking@wafd.com.
If you’re a business, you should call us or email businessdepositops@wafd.com. (Email inquiries are responded to within 1-2 business days.)
Back to FAQs
How do I deposit a check after hours?
There are two easy ways to deposit a check on evenings and weekends. Every WaFd Bank branch has a smart ATM that allows you to deposit checks (and cash) without using an envelope. And you’ll see images of your deposit check right on your receipt.
You can also deposit a check using your smartphone. With Mobile Photo Deposit, use the WaFd Bank mobile banking app to snap a photo of the front and back of your check. Just follow the on-screen instructions.
Reminder: A hold applies to items deposited via the ATM or mobile photo deposit until we can verify the validity of the items deposited. If you’d like to request that the hold be removed earlier than normal, please call our Client Care Center at 1-800-324-9375.
How do I access my account online?
Access your WaFd Bank checking, savings, money market and CDs – as well as your loans with us – via online and mobile banking. Sign up is easy, just visit our Online Banking and Mobile enrollment page.
You’ll need at least one account number along with your Social Security Number to get started. Once you’re enrolled, you can also download our mobile app and link your accounts to your smartphone. Start with a visit to the Apple App or Google Play store and search for “WaFd Bank”.
What to do if I’ve lost my debit card?
Call us right away if you’ve lost your debit card or suspect it might be stolen. You may call your local branch, or our Client Care Center is available at 1-800-324-9375.
Does WaFd Bank offer car, motorcycle, RV, or boat loans?
WaFd Bank does not offer car, motorcycle, RV, or boat loans, but our WaFd Bank Insurance Group does offer insurance policies for these items and more to meet your insurance needs. Visit WaFd Bank Insurance Group to learn more. www.wafdinsurance.com or call 1-800-562-2555.
Did Washington Federal change its name?
Washington Federal did modify the name, to WaFd Bank. We are still the same bank you trust. We launched the simplified name because the previous title did not emphasize that we are a bank. Our solution? Put the word “bank” in our name - WaFd Bank.
What does WaFd stand for?
WaFd is our longtime nickname and an abbreviation of Washington Federal for over a century. WaFd Bank also aligns with our NASDAQ ticker symbol—WAFD. We pronounce it “Wah-Fed”. For more information visit our About Us page.
How do I find my WaFd Bank account number?
Find your account number by signing into online banking, checking your bank statement or looking at the bottom line of your printed checks. You may also contact your local branch for further assistance.
Does WaFd Bank have Zelle®
WaFd Bank has Zelle®. It’s a fast, safe and easy way to send money to friends, family and associates in minutes1, right from the WaFd Bank mobile app or online banking. You must have a bank account in the U.S. to use Zelle®. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®. Send money with Zelle®.
How many branches does WaFd Bank have?
We currently have over 200 WaFd Bank Branches to serve our clients in the eight western states of Washington, Oregon, Idaho, Utah, Arizona, Nevada, New Mexico and Texas. Check out our branch locations and ATM locations.
Is WaFd Bank a credit union?
WaFd Bank is not a credit union. We are a full-service regional bank that does not require membership. We provide FDIC deposit insurance for our clients.
Can my WaFd Bank account be under $1000?
Yes. WaFd checking and savings accounts may be opened for as low as $25. The Money Market account opening deposit is $100. Visit the WaFd Bank Checking and Savings pages for more details.
Does WaFd Bank offer notary services?
WaFd Bank offers free notary services at most of our local branch locations. To find out if your local WaFd Bank branch supports notary services, please contact your local branch ahead of time and setup an appointment Find a local WaFd Branch.
How do you go paperless with WaFd Bank?
To receive paperless statements, simply Sign In to Online Banking, select Statements from the menu and then select Account Statements. On the right click the "Go Green! Go Paperless!" link.
Does WaFd Bank have ATMs?
Do we ever! Over 40,000 Fee-Free ATM locations.
Can I open an account online at WaFd Bank?
Yes. Apply for a WaFd Bank account through our simple and secure site in just minutes.
How do I order more checks?
To order checks, sign in to Online Banking. Select the checking account you're ordering for and click Order Checks from the Action menu on the right hand side of the screen. This will direct you to our partner's external website to browse the check catalogue and place an order.
Treasury Prime clients can order checks from the Dashboard tab, select Check Orders available on the Navigation Center widget.
Treasury Express clients can order checks by selecting Resources from left side menu and then Check Reorder.
How do I request a copy of my bank tax statement?
Please contact the Client Care Center @ 1-800-324-9375 to request your 1099/1098 as they are not available online.
How do I change my address with WaFd Bank?
To change your address for your bank account, please contact your local branch or our Client Care Center at 1-800-324-9375.
How do I close my bank account?
Closing a bank account requires a physical signature, please reach out to your local WaFd Bank branch.
How do I add/remove someone to/from my bank account?
Please contact your local branch to add/remove someone to/from a bank as this type of change requires a physical signature.
When can I expect an electronic bank deposit to my WaFd Bank account?
WaFd Bank processes electronic payments business days (Monday through Friday, except Federal holidays.)
Does WaFd Bank process payments on public bank holidays or weekends?
WaFd Bank only processes electronic payments on business days Monday through Friday, excluding public bank holidays.
How to update your mortgage hazard insurance?
Please contact your insurance agent and request that they send us evidence of acceptable Hazard Insurance coverage. Verification may be emailed to wafederal@insurancetrackingcenter.com. If you have any questions, call 1-877-452-7954.
What happened to telephone banking?
WaFd Bank has rolled out a new voice activated banking service that replaces our former telephone banking.
What is voice activated banking?
Voice activated banking is a service that uses your unique voice to verify who you are. After you’ve authenticated your identity securely using your voice, our automated service lets you manage your accounts using voice commands such as "What’s my balance?" or "Transfer funds".
Signing up is easy:
If you haven’t already, you must sign up for consumer online or mobile banking.
Next, please call 800-324-9375 so that we can set up your voice activated banking profile --- you’ll then be guided to record your voice, so that our service can authenticate you going forward.
Anytime you call in, the service will ask you to authenticate using your voice. Once authenticated the service says, "Hi, how can I help you today?" and the offers suggestions including provide balance, transfer, or talk to an agent.
What are the WaFd Bank branch hours for drive-through service?
The drive-through at WaFd Bank in Pocatello is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends and holidays.
Is WaFd Bank open on weekends in Pocatello?
No, WaFd Bank's branch in Pocatello is closed on Saturdays and Sundays.
What should I do if I forget my WaFd Bank online banking username or password?
You can reset your password or retrieve your username online. For additional help, contact the Client Care Center 24/7 at 1-800-324-9375 or email onlinebanking@wafd.com.
How can I deposit a check after the branch is closed?
You can use WaFd Bank's smart ATM at the branch or the Mobile Photo Deposit feature on their mobile app to deposit checks anytime, including evenings and weekends.
Does WaFd Bank offer Zelle® for quick money transfers?
Yes, WaFd Bank supports Zelle®, allowing you to send money quickly and safely to friends or family via the mobile app or online banking.
What types of loans are not offered by WaFd Bank?
WaFd Bank does not offer car, motorcycle, RV, or boat loans but their insurance group offers insurance policies for these items.
Is WaFd Bank located near other banks or financial services in Pocatello?
Yes, WaFd Bank is near several financial services including Bank of America, US Bank, KeyBank, and multiple ATMs like Chase ATM and LibertyX Bitcoin ATM.
Are there dining options nearby WaFd Bank in Pocatello?
Yes, nearby dining options include Starbucks coffee shops, Golden Corral Buffet and Grill, Cafe Rio Mexican restaurant, and Butterburrs American and pizza restaurant.
What nearby amenities can I visit around WaFd Bank branch at 860 Yellowstone Avenue?
Close to WaFd Bank, you can visit Walgreens pharmacy, Don Aslett’s Cleaning Center for home cleaning needs, and Great Clips hair salon for beauty services.
Does WaFd Bank offer wheelchair accessibility and drive-through options?
Yes, WaFd Bank provides wheelchair accessible entrances, parking, and seating, as well as a drive-through service at the Pocatello branch.