KeyBank

Reviews

• JB

  James Black

  Nov 15, 2025
  3.0
  Fix the huge potholes at your entrance.
• MD

  Michelle Denman

  Oct 26, 2024
  1.0
  Worst bank ever!!!!!! thanks to them i lost my house and me and my kids are now homeless because i got a payday loan for 795.00 to pay my rent so we didn't get thrown out of our home and even called them before depositing my check to confirm the funds would be available next day and they said yes they would then next day at 9am i got to pay rent because MY FUNDS WERE AVAILABLE AND MY CARD DECLINED because they wanted to put a 7 day hold on my deposit to make sure it cleared!! my landlord was pissed and now were homeless trying to find a place to go with no money and being a single mom they really messed up mine and my kids life i hate this bank!!! i even called there wonderful customer support and they didn't care at all pretty much told me to deal with it!!!
• RD

  Rosa Roxanne Driever

  Nov 8, 2023
  1.0
  Back in April 2023 I had requested several years of back statements. I know the they charge for them however, KeyBank wanted me to pay the the ridiculous amount of $444.00 along with $20.00 overdraft fee. Never was it's started that I would have been charged that about. What? Wait just one minute. How many trees did I have to kill for this? When I looked into my keybank mobile account I was overdrawn and my account was frozen. I was unable to purchase items that was detrimental to my health and well-being. Shame on you KeyBank!! I do not drive and depend on public transportation to take me where I need to go. I need to get to the bank ASAP! The branch manager has told to his boss where she decided to waive the fee of $466.00. Also was promised the I will be getting my statements sent to me free of charge. Nice! Or so I thought. Not only did I not receive them through the United States Postal Service which the manager promised. I also called the 800 number 3 times stating that I need to go to my local post office to look for them there. I was told to go there each time. In the 3 years that I've lived at my same address for 3 years never having a problem with my P/O with delivery of my mail. Ever! This started in April 2023, now it's November 2023. 7 months and still no statements as promised by KeyBank. No one ever thought to call me to see if I had received it, knowing that I heard reached out to complain. I was with you for 7 years and this is how you treat me? Shame on you KeyBank! I noticed a $40 overdraft fee and was able to get a refund because it was too late. Too late? What difference would that make sense I don't have nor ever requested to have overdraft fee on my bank account. Keybank, of I was mailed my waived statements as promised I more than sure I would have noticed my $40 facetious charge in the first place. Last week when I went in to close my account I requested a cashier's check, my teller gave me cash. I looked at her and said, I guess I I'll have to get the cash, there teller says sorry. Oops. She handed me the cash , I had to ask for an envelope to put my money in it. I feel that had KeyBank lived too their promises I would still be there happy as a lamb as I was before.
• BD

  Brandon D

  Jun 2, 2023
  1.0
  Hands down the worst bank I've ever dealt with in any area. I've been calling this branch since last week. Literally every like 3 times a day for information on something. They have not answered the phone one time. Always have to leave a voicemail and never get a call back. Then you call the customer service number. No one can get through to customer service unless you have an account. Finally found a way to get to customer service. Agent answered and hung up the call within 10 seconds.
• JR

  JoAnne Rose

  Apr 25, 2017
  4.0
  Everyone is so friendly here. I love that they know me by name,call out to me to say hello no matter how Manny are in the bank. They have never messed up at this branch

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