KeyBank

Reviews

• TM

  Truth Matters

  Sep 1, 2025
  1.0
  I'm trying to use your app late at night and really figure stuff out and it won't work It's been over an hour what the heck? This is ridiculous and I'm so wish I would have been somewhere else! By the way you want to check your servers computers whatever it's 2:52 September 1st 2025..... Figure your stuff out seriously!!!!! BTW- have you guys not checked your ratings? Or even looked into it????? CLEARLY you don't have anyone that does your social media because you're ratings suck and there's an easy way to fix that 😞 maybe you need to hire someone.... It's basic stuff. I could do it easily and that's not even what I do for a living! Figure it out!!!! Fix your ratings!! It's embarrassing that I have my mortgage with you! I can't wait until it's paid off, but I'm glad I'm paying it off quickly because I will wipe my hands of this embarrassment of a company that clearly does not care about their ratings - when I check each locations ratings it just get worse your location off of changing his 2.8 and you are 2.4 I don't even want to check the other one it will just make me mad until my mortgage is paid off! Get it together please, You are a company holding people's finances..... 😦 You can judge me on my grammar allllll you want because I'm writing this at 3:00 in the morning and I'm not getting paid to write this I'm just pissed off I'm not going to take the time to fix it so figure out what I'm trying to say!!!! By the way the name on this account is not the name on my mortgage not even close within a mile so don't try to think you can look me up and figure out a way to screw me over because I feel like you're that shady of a bank you would especially when your apps don't work You guys take from people that have passed on and loved ones that pass on as yes I've read your reviews and they suck hardcore screwing over people. Especially people with somebody passed on but whatever all I care about is that I can't log on when I need to get some work done! Ridiculous!
• DH

  deb hicks

  Aug 28, 2025
  5.0
  I like this branch. Gavin is awesome. I think the people that give it a bad review there's more to the story than they claim.
• CF

  Cynthia Fleenor

  Mar 30, 2022
  4.0
  Wow! I'm reading some terrible reviews, but I've had my account with Key Bank for seven years and they have been wonderful from day one. I used to be a bank teller in Utah and have had accounts at almost every major bank, and I can honestly say this is the best bank I've dealt with, ever. They have been so awesome and have gone beyond what any other bank would do when I had a problem with some kind of hackers breaking into my account. I will stay with Key Bank forever!
• MB

  Melissa Best

  Apr 4, 2016
  1.0
  Only reason they are getting 1 star is because your not allowed 0. Worst customer service I have ever had! Changed to chase bank were they dont send there customers on a wild goose chases!

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