Columbia Bank

Reviews

• KJ

  king jray

  Oct 8, 2024
  4.0
  Everyone is always super friendly there!
• DD

  Diane

  Jun 29, 2023
  5.0
  I had to go into Umpqua Bank to get a cashiers check. I visited the branch on Eagle Rd. and to my surprise the teller was friendly, experienced and efficient. The bank was virtually empty. The staff was attentive. I admit I rarely go in person anymore since I can do so much online. It’s sad to see this bank have such poor reviews, especially when you notice they are mostly 3 years old or more! Give them a chance!
• CB

  Cati Blades

  Nov 21, 2018
  4.0
  We absolutely love this bank. They are always extremely helpful and my two toddlers love getting suckers there. They usually let them use their restroom even though it’s for employees only. There was one time that I did not like being there, and it was because of one of the workers. My husband and I were trying to set up my kids savings accounts, (this was quite a few months ago), and we could tell he did not want to help us. My 2 year old needed to potty, and like I said they usually let us, but he told me I needed to walk over to Taco Bell for them to use their restroom. I was okay with that, because their restroom is for just employees. I walked him over and the Taco Bell was closed, so we went back to the bank and I told him. My kid was screaming at this point that he needed to potty, and the guy didn’t care at all. After sitting there for 20 more minutes for him to input information that we had written down, he told us he was going to lunch and would call us later that day. He never did. He was a huge waste of time. Everyone else there is super friendly, and always trying to accommodate me and my kids. I am continuing to bank there, but I will never use that man for anything ever again.
• HL

  Helen Lottridge

  Sep 29, 2018
  5.0
  Very helpful and professional staff. Personal service.
• TC

  Theresa Conway-Hayes

  Aug 13, 2018
  1.0
  I'm a bookkeeping professional and my advice about Umpqua Bank is "Don't do it!" My client and I have tried to work with them to get me user access so that I can easily get bank statements to reconcile his account and it was easier for Moses to part the Red sea (well God actually did it, but Moses was there) then to get any quality customer service from this bank. I personally walked into the Meridian location and talked to the bank manager Marsha and that was a huge disappointment. I'm going to make a new company policy that I will not engage with any other clients that bank with Umpqua. Our courier takes deposits in and he dislikes them just from doing courier service. What does that say? To be clear, client was face to face in touch, I've called to follow up (they don't answer the line they gave us or check their messages is what I was told), we tried twice on a conference call, and I walked in today hoping someone would take the bull by the horns and get it fixed. Nope!! If you are a small business and would like quality customer care, take a look at Chase, DL Evans, or Mountain West Banks.

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