KeyBank

3.5
22 reviews
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Business Details

501 W Broadway St, Idaho Falls, ID
83402, United States
(208) 525-6200
https://www.key.com/locations/ID/IdahoFalls/BRCH12560113/501-W-Broadway-St
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About

BankSavings and Loan AssociationFinancial PlanningATMOnline BankingBusiness Banking Service
Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.

Details

  • Drive-throughAvailable
  • Onsite servicesAvailable

Location

KeyBank
501 W Broadway St, Idaho Falls, ID
83402, United States

Hours

Reviews

3.5
22 reviews
5 stars
12
4 stars
2
3 stars
0
2 stars
0
1 star
8
  • RP
    Ryelee Parkhouse
    Aug 12, 2025
    5.0
    Had problems exchanging cash for coins at another bank. Zero problems here. I wasn't even a member and got exactly what I needed. Definitely will be returning and make an account!
  • BW
    Brody Wright
    Apr 17, 2024
    5.0
    Their amazing staff is always helpful, kind, and personal! Highly recommend.
  • JS
    Jeffery Sayer
    Jan 9, 2024
    5.0
    I just experienced what personal attention should mean from a bank. We encountered a difficult problem with an online payment, and after the customer service team exhausted all their options, we reached out to Steffen in business banking and after several hours of work he and his team fixed the issue and got us squared away. Great communication along the way. They took a personal interest in our issue and fixed it. Very satisfied.
  • PC
    Peggy Sue Conner
    Dec 20, 2022
    1.0
    Don't care for this bank
  • MP
    Matt Plamondon
    Feb 10, 2020
    1.0
    I banked with keybank for almost a decade. I had no issue until things were less than perfect. I almost always kept my account positive and have had direct deposit for over six years. The company I work for had an issue with direct deposit and dispensed paper check. I went in to deposit almost half my check and they tell me they need it all deposited. Wouldn’t be an issue if I wasn’t waiting for my debit card to come but no sympathy for the clerk. That being said I won’t be doing any business with keybank again.
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Frequently Asked Questions About KeyBank

What are the regular business hours for KeyBank in Idaho Falls?

KeyBank is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. The branch is closed on Saturdays and Sundays.

Does KeyBank offer drive-through services and what are its hours?

Yes, KeyBank has drive-through services available Monday through Thursday from 9:00 AM to 5:00 PM, and Friday until 6:00 PM. It is closed on weekends for drive-through service.