KeyBank

Reviews

• UU

  Unhateable

  Aug 6, 2025
  1.0
  DO NOT USE KEY BANK This is the absolute worst financial institution I’ve ever dealt with. It’s not even a month since opening an account here and I’ve had only problems from day 1. Account locks, problems with the cards, unable to pay online etc… I’ve spent hours on the phones and also at the branch for multiple issues that the staff are completely unable to resolve every time. It’s always an outside problem out of their control that lies with a department outsourced to another country. I’ve had to rack up multiple costs because I’ve had to run up my credit cards since not being able to use this card. What baffles me the most is finding out they outsource their fraud department to India, who nobody at the bank can contact by phone, only by Email. Only one man, in India, scam central of the planet, who now has all of my information, was able to unlock my account again. It’s glaringly obvious that this bank has taken cost cutting way too far. I will say this review is nothing against the staff in this branch, they’ve actually tried to be helpful and polite. But sadly, they’ve been completely unable to help with anything at all.
• SH

  Stephanie Hahn

  Mar 5, 2025
  5.0
  Bryan was a delightful face to see. First thing I did was walk in and he was eager to greet me at the front door! That's such a pleasure this day in age. Seems like great customer service is hard to find! He was polite and personable and made my experience easy! Thank you! Keep up the good work!
• JH

  Jessica Helm

  Aug 27, 2019
  1.0
  This is not solely for this bank's location I am writing this review because I was on vacation in Montana where there are no key banks to withdraw money from so I had used ATMs while I was there. I checked my account today and realized that key bank had double charged me for my use of ATMs they had said that they charge my account also for every time that i had used an atm that is not key banks. In my head that says to me screw me on my vacation to go see I'm family. To be honest I don't see how that could be considered my fault when there are no keybank branches in montana. I am very much thinking of ending my services through key bank over this. Another reason why is because I was also told by customer service that everyone who uses an atm that is not key banks gets charged, yet my fiance banks through them also and has not received charges for using ATMs. I have never not even once had this issue when banking through us bank or wells Fargo bank. So really in the end they charge for withdrawing your own money from a atm and then they get to just take extra of our hard earned money because we used a different type of atm. Sounds pretty messed up to me.
• KB

  Kadee Bonds

  Mar 27, 2017
  1.0
  Horrible people in there..... they are super rude and very judgmental when you first walk in especially the teller all way at the end. She was a giant c u next Tuesday to me... I'll never go back. Or bank with this bank ever again.
• CW

  Chris Walhof

  Mar 2, 2017
  4.0
  Usually less crowded than eagle/chinden or state/collister

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