KeyBank

3.1
29 reviews

About

BankSavings and Loan AssociationFinancial PlanningATMOnline BankingBusiness Banking ServiceKeyBank
Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.

Details

  • Drive-throughAvailable
  • Onsite servicesAvailable

Location

KeyBank
309 S 9th Ave, Caldwell, ID
83605, United States

Hours

Reviews

3.1
29 reviews
5 stars
14
4 stars
2
3 stars
0
2 stars
0
1 star
13
  • BM
    Brittney Marie
    Jun 11, 2025
    1.0
    This a horrible bank and the Caldwell branch is horrible, I never write reviews but this blows my mind. Our accounts have been locked for an investigation on the first deposit that they put in in cash. We go in and they cannot close the account or give us any money. They can’t even give us a timeline. Veronica Fuentes, the branch manager was absolutely horrid and had rude comments every time she spoke. I told her I had called customer service and she replied with “well obviously it has changed” and then also made three different comments about how she “ wants the account closed just as much as we do”. She kept telling the customer service agent she got in the middle of this and she wishes it was over like it’s her money?? She a horrible manager and I have never encountered this level of unprofessionalism before. It’s embarrassing for her company. DO NOT BANK HERE THEY WILL SCAM YOU AND TREAT YOU HORRIBLY!
  • SK
    Sarah “Kay” Kellas
    Jan 26, 2024
    5.0
    They were great. Im too old to be using just Paypal and Netspend for banking stuff. Now i feel like an adult again after these guys approved me to open checking and savings accounts! And all it cost was a minimum deposit of ten bucks in each- no monthly fees either. Bonus- i learned about secured credit cards and how to use them to improve my low credit score. Thanks Susie for helping me with everything today (as well as for knowing Yelm and our discussion about our shared experiences of working up at paradise on the mountain. It was really great talking to someone here who knows all of that up there so well. :)
  • SS
    Suzanne Smith
    Sep 20, 2022
    1.0
    Between the eternally slow speed to make funds available to the non existent same day banking this company stinks
  • G8
    Golden 89
    Jun 20, 2022
    5.0
    I've always been treated well at this branch. Tellers have been friendly and efficient.
  • RB
    Rob Betlach
    May 12, 2022
    1.0
    I understand why this place has such a low rating. Not cashing a non-member check that is a key bank check!!!! And all over $200!! All because they want to sign you up as a member ( is what we were told) but that requires a 6 month membership or a penalty for canceling early this ain't no gym.

Frequently Asked Questions About KeyBank

What are the regular branch hours for KeyBank in Caldwell, ID?

The KeyBank branch in Caldwell is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.

Does KeyBank Caldwell offer drive-through banking?

Yes, KeyBank in Caldwell offers drive-through banking hours Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM.