Business Details
About
BankSavings BankWashington Federal
WaFd Bank is located at 3197 N Cole Rd, Boise, ID, 83704
We serve communities across nine western states with more than 200 branches and thousands of fee-free ATMs. We’ve been helping our neighbors thrive for almost 110 years. WaFd Bank is also an SBA preferred lender. As a full service commercial bank, we offer a variety of checking and savings accounts and business banking from large corporations to small businesses. While we offer the latest in digital banking tools, we know relationships matter. We are here to earn your business through straightforward solutions across all platforms. See why Newsweek awarded us Best Big Bank three years in a row. Member FDIC.
Details
- Requires appointmentNot available
- Drive-throughAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.6
40 reviews
5 stars
35
4 stars
1
3 stars0
2 stars0
1 star
4
- CPColleen Hanley PriorFeb 16, 20235.0Stacey Darden at the Cole road in Boise location ..was attentive. Within a brief encounter she knew what to do to assist my banking needs in a professional manner and timely. She helped me achieve a payment I needed help with on order to get my mechanic paid that day. She was kind and respectful and friendly. She is a good banker! Thank you Stacey!
- RTRJ ThompsonMay 18, 20225.0Cannot express how much Shannon help my mother who spoke very little english and was able to assist her with her home equality needs i really appreciate you
- DNDon NielsenJan 18, 20225.0Kelsey is always helpful and knowledgeable..Appreciate Her great customer service !!!
- LRLoren RaderJan 6, 20205.0With on line bill pay, I had some difficulties removing some cookies to make it so the WaFd on-line bill pay system would work. One of the tellers, Melia helped me, spending nearly an hour on my iPad showing me how to open and pay bills on line. The branch manager Jeff came in to assist at one point. Thank you for the suburb banking support!! Loren Rader
- ELEryn LearnedJan 25, 20171.0Customer Service at Washington Federal is the worst. They refuse to speak to anyone who isn't a client. When asking a simple question I had to call three times and was hung up on ALL THREE TIMES! The ladies there are very rude and very belittling. When asked why they couldn't answer my question they blamed their policies and procedures and then -click-. This institution is so backwards I wouldn't recommend a hamster open an account with them.
Frequently Asked Questions About WaFd Bank - CLOSED
What is WaFd Bank's routing number?
The WaFd Bank routing number is 325070980 for all transactions, including wire transfers, automatic or direct deposits, Automated Clearing House (ACH) transactions and ordering checks.
What if I've forgotten my username or password?
Reset your password.
Remember username.
If you run into trouble and need help, please feel free to call our Client Care Center which is open 24 hours a day 7 days a week at 1-800-324-9375 or email onlinebanking@wafd.com.
If you’re a business, you should call us or email businessdepositops@wafd.com. (Email inquiries are responded to within 1-2 business days.)
Back to FAQs
How do I deposit a check after hours?
There are two easy ways to deposit a check on evenings and weekends. Every WaFd Bank branch has a smart ATM that allows you to deposit checks (and cash) without using an envelope. And you’ll see images of your deposit check right on your receipt.
You can also deposit a check using your smartphone. With Mobile Photo Deposit, use the WaFd Bank mobile banking app to snap a photo of the front and back of your check. Just follow the on-screen instructions.
Reminder: A hold applies to items deposited via the ATM or mobile photo deposit until we can verify the validity of the items deposited. If you’d like to request that the hold be removed earlier than normal, please call our Client Care Center at 1-800-324-9375.
How do I access my account online?
Access your WaFd Bank checking, savings, money market and CDs – as well as your loans with us – via online and mobile banking. Sign up is easy, just visit our Online Banking and Mobile enrollment page.
You’ll need at least one account number along with your Social Security Number to get started. Once you’re enrolled, you can also download our mobile app and link your accounts to your smartphone. Start with a visit to the Apple App or Google Play store and search for “WaFd Bank”.
What to do if I’ve lost my debit card?
Call us right away if you’ve lost your debit card or suspect it might be stolen. You may call your local branch, or our Client Care Center is available at 1-800-324-9375.
Does WaFd Bank offer car, motorcycle, RV, or boat loans?
WaFd Bank does not offer car, motorcycle, RV, or boat loans, but our WaFd Bank Insurance Group does offer insurance policies for these items and more to meet your insurance needs. Visit WaFd Bank Insurance Group to learn more. www.wafdinsurance.com or call 1-800-562-2555.
Did Washington Federal change its name?
Washington Federal did modify the name, to WaFd Bank. We are still the same bank you trust. We launched the simplified name because the previous title did not emphasize that we are a bank. Our solution? Put the word “bank” in our name - WaFd Bank.
What does WaFd stand for?
WaFd is our longtime nickname and an abbreviation of Washington Federal for over a century. WaFd Bank also aligns with our NASDAQ ticker symbol—WAFD. We pronounce it “Wah-Fed”. For more information visit our About Us page.
How do I find my WaFd Bank account number?
Find your account number by signing into online banking, checking your bank statement or looking at the bottom line of your printed checks. You may also contact your local branch for further assistance.
Does WaFd Bank have Zelle®
WaFd Bank has Zelle®. It’s a fast, safe and easy way to send money to friends, family and associates in minutes1, right from the WaFd Bank mobile app or online banking. You must have a bank account in the U.S. to use Zelle®. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®. Send money with Zelle®.
How many branches does WaFd Bank have?
We currently have over 200 WaFd Bank Branches to serve our clients in the eight western states of Washington, Oregon, Idaho, Utah, Arizona, Nevada, New Mexico and Texas. Check out our branch locations and ATM locations.
Is WaFd Bank a credit union?
WaFd Bank is not a credit union. We are a full-service regional bank that does not require membership. We provide FDIC deposit insurance for our clients.
Can my WaFd Bank account be under $1000?
Yes. WaFd checking and savings accounts may be opened for as low as $25. The Money Market account opening deposit is $100. Visit the WaFd Bank Checking and Savings pages for more details.
Does WaFd Bank offer notary services?
WaFd Bank offers free notary services at most of our local branch locations. To find out if your local WaFd Bank branch supports notary services, please contact your local branch ahead of time and setup an appointment Find a local WaFd Branch.
How do you go paperless with WaFd Bank?
To receive paperless statements, simply Sign In to Online Banking, select Statements from the menu and then select Account Statements. On the right click the "Go Green! Go Paperless!" link.
Does WaFd Bank have ATMs?
Do we ever! Over 40,000 Fee-Free ATM locations.
Can I open an account online at WaFd Bank?
Yes. Apply for a WaFd Bank account through our simple and secure site in just minutes.
How do I order more checks?
To order checks, sign in to Online Banking. Select the checking account you're ordering for and click Order Checks from the Action menu on the right hand side of the screen. This will direct you to our partner's external website to browse the check catalogue and place an order.
Treasury Prime clients can order checks from the Dashboard tab, select Check Orders available on the Navigation Center widget.
Treasury Express clients can order checks by selecting Resources from left side menu and then Check Reorder.
How do I request a copy of my bank tax statement?
Please contact the Client Care Center @ 1-800-324-9375 to request your 1099/1098 as they are not available online.
How do I change my address with WaFd Bank?
To change your address for your bank account, please contact your local branch or our Client Care Center at 1-800-324-9375.
How do I close my bank account?
Closing a bank account requires a physical signature, please reach out to your local WaFd Bank branch.
How do I add/remove someone to/from my bank account?
Please contact your local branch to add/remove someone to/from a bank as this type of change requires a physical signature.
When can I expect an electronic bank deposit to my WaFd Bank account?
WaFd Bank processes electronic payments business days (Monday through Friday, except Federal holidays.)
Does WaFd Bank process payments on public bank holidays or weekends?
WaFd Bank only processes electronic payments on business days Monday through Friday, excluding public bank holidays.
How to update your mortgage hazard insurance?
Please contact your insurance agent and request that they send us evidence of acceptable Hazard Insurance coverage. Verification may be emailed to wafederal@insurancetrackingcenter.com. If you have any questions, call 1-877-452-7954.
What happened to telephone banking?
WaFd Bank has rolled out a new voice activated banking service that replaces our former telephone banking.
What is voice activated banking?
Voice activated banking is a service that uses your unique voice to verify who you are. After you’ve authenticated your identity securely using your voice, our automated service lets you manage your accounts using voice commands such as "What’s my balance?" or "Transfer funds".
Signing up is easy:
If you haven’t already, you must sign up for consumer online or mobile banking.
Next, please call 800-324-9375 so that we can set up your voice activated banking profile --- you’ll then be guided to record your voice, so that our service can authenticate you going forward.
Anytime you call in, the service will ask you to authenticate using your voice. Once authenticated the service says, "Hi, how can I help you today?" and the offers suggestions including provide balance, transfer, or talk to an agent.
What are the drive-through hours and holiday closures for WaFd Bank at 3197 N Cole Rd, Boise?
The WaFd Bank at 3197 N Cole Rd has drive-through services but is closed on holidays including November 11, November 27, and December 25, 2025.
How can I reset my forgotten username or password for WaFd Bank online banking?
You can reset your password or recover your username online. For additional help, contact the Client Care Center 24/7 at 1-800-324-9375 or email onlinebanking@wafd.com.
What methods are available for depositing checks after hours at WaFd Bank?
You can deposit checks after hours using smart ATMs at any WaFd branch or the WaFd Bank mobile app's Mobile Photo Deposit feature.
Does WaFd Bank offer Zelle® for sending money?
Yes, WaFd Bank offers Zelle®, allowing fast, safe, and easy money transfers via the bank's mobile app or online banking to U.S. bank accounts.
Where is WaFd Bank located in Boise, and what accessibility features does it have?
WaFd Bank is located at 3197 N Cole Rd, Boise, ID 83704, with wheelchair accessible entrance, parking, and seating, plus drive-through services.
Is WaFd Bank open for in-person visits during weekdays?
The WaFd Bank branch at this location is currently closed all weekdays and weekends.
What nearby dining options are available around WaFd Bank at 3197 N Cole Rd?
Nearby dining options include Jack in the Box for fast food, Sockeye Brewing for bar and grill, Mala House for Chinese cuisine, and Peking Tokyo Asian Bistro for Asian dining.
Are there nearby convenience stores or gas stations near the WaFd Bank branch?
Yes, nearby options include Maverik Adventure's First Stop, Sinclair Gas Station, and Stinker Stores for gas, convenience, and quick food options.
What local community resources are near WaFd Bank for health and counseling services?
Nearby health and counseling resources include Innovative Health Solutions, Living Hope Clinic, and Hypnosis & Psychological Counseling.
Can I find other financial services or insurance agencies near WaFd Bank at this Boise location?
Yes, nearby financial and insurance services include Washington Federal bank, Bronco Insurance Inc., Jamie Rodriguez: Allstate Insurance, and Wyndee Clements: Allstate Insurance.