First Interstate Bank

4.1
13 reviews
This day's all yours. First Interstate Bank. Member FDIC.

About

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First Interstate Bank in Marshalltown, IA offers a comprehensive suite of personal and business products to take care of your diverse financial needs. Whether you’re a first-time home buyer looking for a mortgage, an established business looking to streamline your payment methods, or someone who is ready to plan your financial future, our local banking experts at the First Interstate Bank Marshalltown East Southridge branch will help you reach your goals. First Interstate Bank is a community banking organization headquartered in Billings, Montana. With nearly 300 locations across our footprint, First Interstate is still run on the same principles as when it was founded by Homer Scott, Sr. in Sheridan, Wyoming in 1968 – to take the best possible care of our customers, our employees, and the places we call home. Today, our dedication to our founder’s values of customer satisfaction, creative management, productive employees, shareholders’ value and community involvement remains unwavering. Driven by strong corporate and family values, First Interstate is committed to providing exemplary customer service, exceeding customer expectations with our products and services, and supporting the communities we serve.

Location

First Interstate Bank
3 E Southridge Rd, Marshalltown, IA
50158, United States

Hours

Reviews

4.1
13 reviews
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0
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  • LS
    Levi Smith
    Oct 27, 2021
    1.0
    Used to be a pretty good bank when I first made an account, but changed some policies and I had a big move that culminated to me not using my account very frequently and not noticing that my account had been overdrafted by an automatic withdrawal from a subscription service. Seems to be in their transition into their new system they lost (or never properly filed) mine and my finance's overdraft protection paperwork. I've seen her card get declined, so it came as a surprise to me when her account showed she owed over 150 and my account showed I owed more that 300. When I called to fix this issue I was told they don't normally wave fees like these and that they would call me back. I did not get my call back the same day so more fees were added to my account. Do not bank with these people, they are negligent and disrespectful of your time and money.
  • KM
    K Mitch
    Sep 28, 2020
    5.0
    Easy fast friendly customer service.
  • LP
    LuAnn Patro
    Feb 17, 2018
    5.0
    Absolutely the best bank I’ve ever had.
  • MS
    Mason Smith
    Oct 19, 2017
    5.0
    Need an new debt card. The lady told me she would order it and said thank you. Wait ten business days and still no card. Called the bank manager and asked where my debt card was. And there no record of them ordering me an card. Now I have to wait another ten business days. This not helpful when you have bills to pay and have to pay more from then due to late fees.
  • SW
    Sandra Witt
    Sep 5, 2017
    5.0
    My favorite bank. Staff very pleasant and helpful.

Frequently Asked Questions About First Interstate Bank

What are the operating hours for First Interstate Bank's drive-through service?

The drive-through service is open Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends and holidays.

Is First Interstate Bank open on weekends?

No, First Interstate Bank is closed on Saturdays and Sundays.