Wells Fargo Bank

Reviews

• LS

  Lee Shepherd

  Oct 1, 2025
  1.0
  I can't leave a zero star review. Worst bank in the country!
• SK

  Scott Kempker

  Jul 19, 2025
  4.0
  Wells Fargo is where I do most of my business
• AH

  Alicia Henry

  Jun 13, 2025
  5.0
  Today I went in to talk to a banker at the Johnston location about fraud on my account because I have not been able to get a resolution. I went in with all my evidence that I did not authorize the transaction that I made a claim for. The women that worked with me was Ana Barragan-Sanchez. She did everything she could to help me present the evidence to the fraud representative. She was very patient and showed compassion for my situation. Ana was the best employee I’ve encountered at Wells Fargo.
• AB

  Ann Beavers

  Apr 18, 2024
  1.0
  When someone suspects wrongdoing, your first instinct is to reach out for help. That is what we did, and Wells Fargo's reaction was not to respond. I placed a review for the Wells Fargo branch of Adel; sharing information on fraud and why it's important to stay vigilant and how your bank should be equipping their institutions with the best tools to combat the growing problem. If you bank at Wells Fargo, you have likely experienced the requirement of setting up an appointment to be able to talk with a banker. We set up an appointment to speak with a banker at this branch, Harlan, who listened to what had occurred with our accounts. His reaction was to file a complaint and let us know that someone would reach out within two days. That did not happen. We contacted the branch again, another complaint was filed AND we were told that the District Manager, Carl, would contact us. That did NOT happen. I asked myself this, what administrative procedures and strategies does Wells Fargo have in place to help their customers combat the growing problem of fraud? Our experience is they are very lacking, and this should be of concern to you. In an article published by the American Banking Association it states: "Institutions should examine and modify their internal processes to ensure consumer protection and privacy." I say again, when you suspect wrongdoing, your first instinct is to reach out for help. In our situation Wells Fargo response at this branch was not to help. This is very concerning as a consumer. A recent AARP Bulletin headline reads "How to keep your money safe!" We were vigilant consumers and contacted Wells Fargo for help, their response speaks volumes! Educate yourself and be aware of how your financial institution will help you or in our case, not help you.
• HJ

  Heather Jeter

  Mar 11, 2022
  1.0
  They would put holds on my account all of the time then get mad when you get upset and call them out for it. The customer service department is rude. They are closing my account without my approval or knowledge. They have illegal foreclosed on a friends house and already been sued for it, they clearly haven’t learned a lesson. They think they can do what ever they want it’s sad they don’t think they have to follow legal rules :( I have advised the many people I know not to bank with them and advised ok what they have done to a friend and I. They screw people over and they just don’t care. They put a hold on my paycheck deposit making my family suffer. The WORST bank I have ever been to.

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