First Citizens Bank

Reviews

• TT

  Tedd Tanner

  Sep 28, 2023
  1.0
  Very Bad Customer Service
• SS

  Scott

  May 18, 2023
  1.0
  I called to make an appointment with the branch manager to meet with my 91 year-old mother and me. I explained it would be brief but personal and we wanted to meet in person. We both have had accounts at the bank for several years. The woman I spoke with was not a good listener and had poor customer service skills. She went on to tell me it would take 3+ days to secure an appointment with the much too busy branch manager. Due to the poor service, I took my mother to Ameris Bank where I also have an account. The branch manager there was able to assist us and provide much better service. When my schedule slows down, I plan to go to the First Citizens in Woodstock and close my account. It’s a shame one employee at this bank can destroy a multi-year customer relationship. When my Mother returned to her home in NC, she was able to meet with a manager at her local branch of First Citizens and had a much better experience than how we were blown off by the insincere team in Woodstock Ga. This is the same reason I chose Ameris bank rather than First Citizens to open a $200k line of credit recently. In summary, find a bank that lives up to their mission statement!
• SK

  Steve Keith

  May 5, 2020
  5.0
  Help when you need it most is very powerful. I have business and personal accounts with First Citizens. I prefer a smaller, regional bank rather than a large national group. With the smaller bank, they know me. When the pandemic hit, I called my local branch and they immediately offered many solutions including deferring commercial loan payments. Many of my colleagues who finance with the national banks are not having a good experience or outcome. I called the cell phone of Joe Bennett, my commercial banker at First Citizens. My colleagues had to call 1-800 numbers, left messages and often were never called back. I am very grateful for the support First Citizens has given me as a small business during this COVID shutdown.

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