Truist

Reviews

• JA

  J A

  Aug 15, 2025
  5.0
  Kimberly was so sweet and fantastic. She was so quick to help me and always smiling!
• JJ

  Juliet Jeter

  Jun 23, 2025
  1.0
  I have had an extremely disappointing experience with Truist Bank, particularly regarding their handling of business accounts. From the beginning, I was promised a promotion when I opened my account, which I mentioned multiple times to the banker. Unfortunately, she never added it, leaving me feeling overlooked right from the start. They seem to have a clear disregard for managing business finances and often levy charges that feel unjust. For instance, they impose overdraft fees even if a charge was made by mistake and is immediately returned. It is entirely unacceptable to be charged a $36 overdraft fee while waiting three business days for a refund when it was a mistake in the first place. As I continued to engage with their services, I found their customer service to be lacking. I was genuinely hoping for a more positive experience, but it's been downright outrageous. When I later called customer service to confirm if the promotion was applied, I discovered that it was not. I attempted to follow up by calling the branch again, leaving multiple messages, and still received no response. Eventually, I went into the branch to speak with the manager, but by that time, the promotion window had expired, and I lost out on the offer. The manager tried to rectify the situation by creating a ticket and promised to follow up with me, but once again, I never heard back from her. It’s frustrating that the bankers keep creating tickets and making promises to call or email, but then they never follow through. It shows a complete lack of accountability and care for their customers. Aside from one employee named Regina, most of the bankers were quite unsympathetic. It felt as though they were simply going through the motions, it feels they show up everyday for a paychecks than providing good customer service. The customer service representatives I interacted with were also very condescending, making the experience even more frustrating. To add to my grievances, I encountered a $2,000 check that was put on hold for a full seven days. This is excessive, especially when most banks only hold checks under $5,000 for about two days. Holding a check from my job for seven business days—in reality, that’s ten days—is simply overboard. It's clear they have access to those funds and are profiting off the interest while my money is being held. I am eagerly looking forward to closing this account. The moment this check clears, I will be racing to the bank to close my account for good. There are countless banks out there that value their clients and actually take care of their needs. At Truist, it feels like you are just a number; they do not care about you as a person, and it is evident in their practices. I would strongly advise anyone looking for a bank to consider other options.
• KL

  Keith Lumpkin

  Sep 27, 2024
  1.0
  I have been a SunTrust account holder for thirty years. SunTrust is now Truist bank. I recently used the branch Truist ATM machine to do a deposit transaction. I scanned my Truist bank card and started the deposit transaction. I waited for what felt like a eternity as the Truist ATM machine tried to process the transaction. After approximately 5-10 minutes another person pulled behind me to use the Truist ATM machine. For the amount of time the Truist ATM was taking to process the transaction. I thought I had possibly jammed the ATM machine. I pulled up and all the way around the branch and pulled right behind the person or persons who pulled up behind me. I could see the passenger out of the vehicle and in front of the Truist ATM. The passenger could see the screen was cycling and that she the passenger wasn't going to be able to use the Truist ATM. She then turned and looked at me and I shrugged and the passenger got back in the vehicle and they drove off. I then pulled back up to the Truist ATM machine and waited a little longer. At some point I pressed Cancel and nothing happened as the machine kept cycling. At this point I literally thought I had jammed the ATM machine so I pulled up into the branch parking lot to call customer service and advise what had just occurred. When I called the customer service line it indicated Truist was not open on Sunday. I did not know Truist had a 24 hour claims line. I reported what happened immediately Monday morning to customer service and to the Branch. I filed a claim and was told numerous times by Truist customer service representatives that someone would be contacting me. I never received a call from anyone from Truist. I have been the one calling or contacting Truist during this whole terrible customer service ordeal. Well, I was denied my claim without anyone from Truist calling to get information on what happened. There is a digital foot print or me using my Truist bank card. The digital foot print will show the amount of time it took for the Truist ATM to complete the transaction. There's also a video of everything that occurred. When Truist bank denied my claim without just cause. I had to file a police report regarding this issue. If someone pulled up after I left and the Truist ATM kicked out the deposit. There's video evidence of that. If no one was there when the Truist ATM completed the deposit transaction. Then the Truist ATM would have pulled the deposit back inside the Truist ATM. If that's the case then the only person who could take the deposit is the service technician who services that Truist ATM. Truist is a FDIC insured bank. Why is this so hard for someone in Truist to understand and actually look into the issue. THE CUSTOMER SERVICE HAS BEEN SUBPAR AT BEST AND HAS BEEN CUSTOMER NO SERVICE. The customer service has really declined tremendously since becoming Truist. Everybody wish me luck because I'm definitely going to need it to get my deposit transaction back. This is unbelievable what I'M having to do and go through just to get what's mine. As far as I'm concerned if the Truist ATM took my deposit. Thats as good as giving it to a bank teller. Hopefully a Truist member will contact me for information. A Truist member hasn't reached out to me since this started. I don't think anything is going to be different.

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