Georgia's Own Credit Union

Reviews

• GW

  Grant West

  Oct 24, 2025
  5.0
  Been banking with these people for a while. No complaints
• BB

  Beverly Brown

  Aug 4, 2025
  2.0
  Georgia Own, in Savannah,Georgia Has fallen down in their service department. On 8/01/2025 the banking services was closed for indoor service with no explanation, only drive through was available. I tried again today 8/4/2025 the credit union was open, but there were only one service rep available to help with banking issues. I now am re-thinking rather to continue banking with them.
• JW

  joe watkins

  Jun 20, 2025
  1.0
  This Bank just can't get it together. They need Bank tellers with real experience
• CC

  Christopher Campbell

  Jan 5, 2025
  5.0
  Alyssa was extremely helpful in securing a highly competitive car loan that others could not get. She and her manager have been so helpful to us - highly recommend.
• BC

  Blair Carson

  Nov 3, 2023
  1.0
  6.3.2025 And we are back again. How is it that I deposited a check on Tuesday 6.3.2025 and then receive a message that the funds will not be available until Thursday 6.12.2025? Over a week later. I understand the need to verify the check, but this is not a high dollar amount. It's from the same banking account that I deposit similar amounts from once a month. A call placed to their customer service center was zero help. There is nothing to be done and no explanation, I just have to wait. This is baffling and unacceptable. I could see maybe four or five, but nine days is far too long to be holding onto people's money like that. 11/15/2023 I'm updating this review from a one star after speaking with Manager Ms. Bobbie Johnson. She was extremely pleasant and was able to refund me the remaining insufficient fund charges. I would have preferred not to have to put up a fuss, but it does seem that they are making an effort, for which I am grateful. Original Review: I don't know if they need to hire more people or what, but so far I have had two major issues within a month. The first was when I deposited a sizable check and had some smaller transactions come out of my checking account and was hit with TWENTY $35 insufficient fund charges within an hour in the beginning of October. Apparently the bank just kept trying to process the same transaction over and over. After being on hold with Georgia's Own for the better part of an hour, I was able to get ten of them reversed, but they claimed not to be able to do anything about the others despite there being more than adequate funds to cover any withdrawals, so now I'm still out $350 just in fees. Most recently, I deposited another check on November 1st, and like most people, have automatic bill pay deduct from checking. I received a message from Georgia's Own stating that my funds would not be available until NOVEMBER 13th, which stressed me right out because I cannot afford to be hit with a bunch of insufficient fund fees again. I had to call on November 3rd, that Friday, and beg someone to clear the check, at first I was told that they are running behind because of the holiday, I asked what holiday and was told Veteran's Day, WHICH IS NOT UNTIL NOVEMBER 10th!!! Make it make sense! To their credit, they did allow the check to finally go through on Friday, but it should not take me calling in a panic and being on hold for such excessive periods of time. I've been with Georgia's Own for over a decade, and they have taken such a massive fall in customer service.

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