First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
We had visited First Citizens Bank January 2022, just before moving to Savannah. My daughter was trying to decide - buy a house, or invest..? She ended up buying a house. With that choice, we kept our accounts with Wells Fargo and 5th/3rd and moved from north Georgia to Savannah.
As the months passed, we noticed issues with both "big banks". The last straw, so to speak, was at Wells Fargo on Bull St. yesterday. There was an issue with a deposit being held for an extended period of time, no partial credit, and one excuse after another of why they could not resolve it, including the bank manager being at lunch...at 2:35p, returning in 45 minutes. ๐คจ
We left... What to do..? We walked over to First Citizens Bank, remembering how nice the staff were before. It was the same when we walked in asking questions about new accounts, bank holds, etc. Ms. Mandy Young answered our questions and said that the bank offered a "night drop box" for folks who didn't want to use the ATM. I'm in my 50's and I love ๐ฅฐ the old fashioned ways of people being directly involved in helping customers. The night drop box was a bonus!
The next morning, we stopped by Wells Fargo on Bull St., just to see if the bank manager was able to assist us. She was present, speaking to a man behind a glass partition, she saw us, and then ignored us. One of the bankers (new accounts) offered to get the manager and the teller we interacted with the day before told him not to. There were no other customers aside from a fellow sitting with a banker at his desk.
We left and headed over to First Citizens to set up new accounts. We had to wait a wee bit for Ms. Mandy, but in no time, my daughter had a new checking and savings account with an auto deposit slip for her payroll...
๐Good bye, Wells Fargo! ๐
๐ Hello, Customer Service! ๐๐
JC
John Tripp Creative
Sep 13, 2021
5.0
Excellent customer service, always friendly. Online services are great too, I get notified anytime there's a transaction on my account. Recommended.
CA
Coyt Anderson
Jul 10, 2018
5.0
I bank at first Citizens and they have good customer service.
Frequently Asked Questions About First Citizens Bank
What are the regular business hours for First Citizens Bank at 110 West St Julian Street in Savannah?
First Citizens Bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
Is there a drive-through service available at this First Citizens Bank location?
No, the First Citizens Bank branch at 110 West St Julian Street does not offer drive-through services.
Does First Citizens Bank close on any major holidays?
Yes, the bank is closed on holidays including November 11, November 27, December 25, and January 1.
What types of financial products are offered at this First Citizens Bank location?
They offer checking and savings accounts, mortgages, home equity loans, credit cards, online and mobile banking, business checking, business lending, investment solutions, and wealth services.
Where can I find more information or make an appointment at First Citizens Bank in Savannah?
You can visit their website at https://locations.firstcitizens.com/ga/savannah/110-west-st-julian-street or book an appointment online at their reservation URL.
What is the address and contact number for First Citizens Bank in Savannah?
The branch is located at 110 West St Julian Street, Savannah, GA 31401. You can contact them by phone at +1 912-232-2744.
Are there any dining options nearby that I can visit before or after my banking appointment?
Yes, there are several nearby restaurants including Your Pie (a pizza restaurant), Lady & Sons (Southern American cuisine), and The Chicken Box (a chicken restaurant).
What nearby services could be helpful if I need financial or insurance advice close to First Citizens Bank?
Nearby financial and insurance services include Nationwide Mutual Insurance Company, Cay Insurance Services, and Edward Jones Financial Advisor Molly Petrone.
Is there convenient parking available near First Citizens Bank on West St Julian Street?
Yes, the Whitaker Street Parking Garage is located nearby, providing convenient parking options for your visit.
Can I find mortgage services near this bank location if I require additional support?
Yes, nearby mortgage service providers include Rob Sparks and Pierce Cannon, both offering mortgage lending and brokerage services.