Truist

3.2
29 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
100 E 2ND AVE, ROME, GA
30161, United States

Hours

Reviews

3.2
29 reviews
5 stars
11
4 stars
5
3 stars
0
2 stars
4
1 star
9
  • AP
    Apurv Patel
    4 days ago
    1.0
    Very very bad service every time big big line but still not improve
  • KP
    Kris Pyle
    Nov 6, 2025
    1.0
    Worst banking experience I’ve ever had. Customer service is horrible. If you deposit your pay check. Money will not hit your account till the next day. They used to give you 100 of it the day of and the rest the next day. But not even that anymore. You can perfect history. Don’t matter. And good luck trying to get a loan. They are the reason people have to get crazy interest loans off the internet. And they can see you making those payments on time for years and still,,, means nothing. Find you local credit union or keep your money under your mattress. I’ll be closing my account. Today was the last deposit I’ll give them. And of course. I won’t have the money till tomorrow. Enough is enough.
  • RZ
    Raquel Zane
    Sep 25, 2025
    1.0
    I recently closed on my late father’s house and deposited the proceeds into an account with Truist. After the closing, I stopped by this branch—which is literally next door—only to find out they do not provide a restroom for their customers. Considering that I had just brought a large transaction to this bank, I find it extremely disappointing and unacceptable that members are not afforded such a basic courtesy.
  • FH
    Fallon H
    Jul 13, 2025
    1.0
    Refused to take my state-issued gun permit (just grabbed the wrong ID by accident), which is a government issued form of identification, for a company withdrawal - even with a debit card to the same account, in my name, in my hand. Instead, (because I can't run due to back issues) the teller made my 11 year old son run through a THUNDERSTORM to get my driver's license instead. Sorry, but that's beyond petty into flat mean. Done with Truist - this was the last straw.

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.