Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.4
29 reviews
5 stars
14
4 stars
3
3 stars
2
2 stars
1
1 star
9
- RSRoyce SullivanOct 11, 20251.0Management and Staff are uneducated on what the laws are for video taping from a public sidewalk encompass. Banks feel they have an entitlement if their employees are scared for their safety of a man on a public sidewalk with a camera they might really should look into another occupation in y'all are scared to walk to your car cuz a man is on the sidewalk with a phone you really need new occupations people
- CCCruzSep 28, 20255.0My Experience: Anytime I've had an issue or need to make changes even after hours, Truist customer service/management never fails me. Hands down best bank I've had for years. Highly recommend!
- THThomas HJan 24, 20235.0Wow! What great service I received from Leah. She was friendly and professional. Thank you so much, from a customer of 20 years. Thomas
- PPPaul ParkerApr 5, 20221.0So I went To the truest bank that just opened on Shorter Avenue in Rome to open a new account. Little did I know that truest is just a merger of SunTrust and BB&T Banks. When I sit down to open an account the sales leader at this Branch said that I already had account but he can tell me anything about the account but it was closed due to inactivity. I told him it must have been like 15 years ago because I don't remember having a bank account with BB&T but I can go ahead and pay any balance that might be due on that account. He told me that he couldn't help me or open the account until I called their 1-800 number to get that account closed. So yesterday was Monday and walking out of the bank I dialed the number and it said the wait time was 45 minutes. So I just forgot about it until this morning which is Tuesday and it's around 8:46 in the morning I tried calling again hoping that the wait time would be less and now it's 50 minutes to 1 hour wait time. It just seems like this bank doesn't have its stuff together..Why do i have to be on hold for ahour so i can get permission for you to handle my money. Even the sales leader said that he wasn't going to call because of the wait times and that's why he gave me the number. Just bad business
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours for Truist bank?
Truist is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
When is the drive-through service available at Truist?
The drive-through window is open Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends.
How can I open a new bank account at Truist?
You can open a new account online, by phone, or in person at a branch. Online applications take a few days for debit cards and checks to arrive, but at the branch you get a temporary debit card immediately. Phone service is available Monday to Friday 8 AM to 8 PM, and Saturday 8 AM to 5 PM.
How do I activate my Truist debit card?
You need to activate your debit card online before you can use it for purchases or payments.
Does Truist bank offer services in languages other than English?
Yes, Truist offers services in both English and Spanish.
What types of banking products does Truist offer?
Truist offers checking, commercial accounts, credit cards, loans, mortgages, online and mobile banking, personal savings, small business banking, and wealth management.
What services are available at Truist bank?
Services include deposit transactions, retail and business loans, credit cards, mortgage loans, insurance, investment services, trust, treasury, cash management, international wires, and foreign currency exchange, among others, some by appointment.
Which nearby places provide food options for Truist customers?
Near Truist, customers can visit Zaxby’s, Starbucks, Hardee’s, Wendy’s, Popeyes Louisiana Kitchen, Pelicans SnoBalls for desserts, and Ryans buffet, making it convenient to grab meals before or after banking.
Are there automotive services near Truist?
Yes, nearby automotive services include Redmond Automotive, Valvoline Instant Oil Change, Bill's Truck Accessories, Tidal Wave Auto Spa, and RV of Rome for vehicle repair and rental needs.
What nearby businesses can help with recreational vehicle or truck rentals?
Penske Truck Rental offers truck, RV, and trailer rentals close to Truist, convenient for customers needing these services.