Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.2
52 reviews
5 stars
14
4 stars
1
3 stars0
2 stars
1
1 star
36
- AAAyoub AssifNov 11, 20251.0Always, nobody in the office or close
- I4info 4uNov 8, 20251.0Worst Customer Service! The lady teller working at the right counter seemed so disoriented and incapable of focusing on simple instructions. I explicitly requested a cash withdrawal using only $20 and $50 bills, clearly stating I did not want $100 bills. Despite confirming my request, the teller immediately proceeded to count and seal $100 bills into the envelope. This failure to follow a clear, simple instruction suggests a serious lack of professionalism and attention to detail.
- EFEsther FrancoSep 18, 20255.0I was assisted by a lovely lady named Vivian Lee she was so professional so nice and really helpfull at Jimmy Carter truist bank
- DQDaniel Q.Sep 16, 20255.0I see so many negatives reviews and honestly I'm surprised. I don't know about that particular lady working in there but if you do decide to visit ask for Stephanie M. I came in almost near closing time and she attended me with the most care. She helped me get through filling a petition for a Power of Attorney Letter for my mother that is in home-hospice bound. She was sympathetic to what I was going through and stayed with me until we sent the forms. Definitely ask for her!
- RNResar NapitupuluJun 12, 20252.0I recently opened a checking account and made a 5 figure deposit. When I visited this branch to ask and withdraw crisp large bills for my overseas trip, the woman at the counter who served me was callous, unfriendly, never wielded a smile and informed me that "We don't have that, I can check and provide you the best ones, but that's it." I knew it was a shot in the dark, so I lowered my withdrawal amount. When providing me with my bills, the teller only pulled out bills from within her own drawer which "seemed" flawless. when In fact, every single bill she pulled out was flawed and she only checked her own drawer. I pointed out one that had a very solid fold on the corner, and were responded with "oh, they will all be like that." which is untrue and not the point at all. no other bill provided had a prominent fold, furthermore, there was minimal effort on her part to try and accommodate my request. This particular branch was extremely unprofessional towards me and my request that I am considering closing my account and continually to heavily use my Chase and Wells Fargo Accounts. At the very least, they were courteous and accommodating, and always politely explained to me that what they gave me is what they can provide me at that time. This is one branch I know I will never visit again and that is IF I choose to keep my account open.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch hours for in-person banking services?
The Truist branch at 5950 Jimmy Carter Blvd in Norcross, GA is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on weekends.
When is the drive-through service available at this Truist location?
The drive-through window is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Can I open a Truist checking account online?
Yes, you can open a checking account online, with the option to receive a debit card and checks by mail, or visit the branch to get a temporary debit card immediately.
What types of banking products are offered at Truist Norcross branch?
This Truist location offers products including Checking, Commercial, Credit Cards, Loans, Mortgage, Online & Mobile Banking, Personal Savings, Small Business Banking, and Wealth Management.
How can I activate my new Truist debit card?
You can activate your Truist debit card online to start making digital and in-person purchases using your checking account balance.
Is it possible to make appointments for specialized services at this Truist branch?
Yes, appointment-based services include Trust Services, Leasing Services, and Cash Management; you can book online to meet with a specialist.
What nearby dining options can I visit before or after my appointment at Truist?
Nearby restaurants include Barnacle's Seafood Restaurant, Bigsby's Grill and Bar, Influence Restaurant & Lounge, Reggae Cafe, Oceans Grill & Bar, Kings Lounge, and Waffle House.
Are there any nearby gas stations around Truist Norcross for quick refueling?
Yes, Shell, Citgo, and Valero gas stations are located near the Truist branch, convenient for customers needing to refuel while visiting.
What nearby lodging options exist for visitors to Truist at 5950 Jimmy Carter Blvd?
Country Inn and Suites by Radisson Norcross GA is a nearby hotel, offering convenient accommodations for guests visiting the area or attending appointments.
What languages are supported at the Truist Norcross branch?
The branch supports both English and Spanish to assist customers with their banking needs.