Truist

Reviews

• AS

  Amber Schults

  5 days ago
  1.0
  Today, I visited your branch to deposit a signed check. After signing the check at the teller window, I was instructed by the teller to take the check to another bank due to an expected hold. I followed that instruction, but the other bank informed me that this guidance was incorrect and that a bank should never advise a customer to do this, as it could potentially result in serious issues for the customer. I returned to your branch to explain that the advice I was given did not work. At that point, the teller, Ms. Jessica, became defensive and raised her voice at me while speaking from behind the glass. I found this behavior unprofessional and inappropriate. I calmly addressed the issue and asked that I be spoken to respectfully. Customers should not be made to feel uncomfortable or disrespected while conducting routine banking transactions. If an employee is unable or unwilling to interact with customers in a professional manner, it may be appropriate for them to seek reassignment or discuss alternative placement with management. No employee is required to remain in a role they do not wish to perform, but professionalism is required while representing the bank. I am concerned that I was given improper guidance that could have resulted in serious consequences for me, and that the situation escalated unnecessarily due to unprofessional conduct. I respectfully request that this incident be reviewed by management and that appropriate steps be taken to ensure accurate guidance and respectful customer service going forward. My family and I will be switching banks due to how I was treated either Wells Fargo or navy federal I don’t think their employees customer service is not as if I’m dealing with kids who don’t like to be called out for their wrong doing or can’t control their emotions it’s ok to be wrong but to be wrong and deny it is. Thank you for your attention to this matter.
• GR

  Geo Robinson

  5 days ago
  1.0
  I had a very concerning experience at this branch that goes beyond poor customer service. A teller instructed me to sign my check at the counter, which I did. Immediately afterward, she told me that if I wanted my money sooner, I should take the already-signed check to another institution or a check-cashing business to have it cashed. That advice alone was questionable. Once a check is endorsed, it is no longer appropriate to suggest taking it elsewhere, especially after being signed in front of a bank employee. When I followed her suggestion, the check-cashing location understandably refused it. When I returned to explain this, instead of acknowledging that the guidance was incorrect, the teller became defensive and refused to assist me further. What troubled me most was not just the attitude, but the implication. Suggesting that a customer sign a check and then take it elsewhere and fake sign it shows either a serious lack of training or a misunderstanding of basic banking procedures. Either way, that is not acceptable behavior in a financial institution. Banks should provide accurate guidance and never place customers in situations that could be misunderstood or questioned later. This experience left me concerned about professionalism, consistency, and accountability at this location. Imagine does she do that does she sign checks then fake sign it like she never took the check else where. I’d look into her and her activities. Ms CRYSTAL is her name.
• SJ

  Sarah John

  Dec 23, 2025
  1.0
  While in the Morrow branch, I witnessed a teller by the name of Wendy speak very rudely to another customer. Wendy’s tone was dismissive and unprofessional, and the customer appeared uncomfortable. Even though I wasn’t the one being helped, the interaction stood out and made the environment feel unwelcoming. Customer service and respect should be a priority in a setting like this. It makes no sense why her behavior was like that.
• GG

  Giselle

  Dec 23, 2025
  1.0
  I just witnessed a bank teller with the name of Wendy go back and forth with a customer . Despite the customer being frustrated , you are to always remain professional . The customer was on her phone describing the situation to someone else and she intruded into her conversation then told the same customer that she could go to another branch if she didn’t like the service . Just disgusting behavior .
• RR

  Rocky

  Dec 3, 2025
  1.0
  Costumer service is awful

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