Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.1
60 reviews
5 stars
14
4 stars
4
3 stars0
2 stars0
1 star
42
- JJJosephNov 6, 20251.0Terrible branch. The employees don’t answer the phones at this location! It’s definitely not a busy location
- LJLouis JosephOct 9, 20251.0The worst experience I had with a bank in my life. Poor customer service, long lines on certain days, incoherent or just do not care. Do not have them notarize important documents. They will botch it. Although it is a free service, they can care less and have you sit and wait to get it done. One guy there is always on the phone. He selects when to help. His default is to send you to the counter. But one thing is for sure, when the time comes to collect to the monthly fees, they are always on time and never late. This is the last relationship I will ever have with a labeled "retail" bank. This was my secondary bank because my primary bank did not have locations close to me. But with Zelle and mobile banking, that is no longer a problem. Credit Union accounts are just more simpler and cost effective to have. I had my account with a credit union for 25 years. Auto loans, etc. I have 0 issues with them. I will bank with them till I go in the ground.
- CHCindy HawkOct 5, 20251.0This bank is the worst they have no customer service experience at all. All you get is negative attitude and nobody wanted to help or do their job. I had to do a complaint through FDIC , I don’t have a name because they do not wear name tags, tag so I can’t give the employee exact name. I will leave it up to FDIC and the other corporations to do their investigations. I was told that I could not deposit the money into the account. After I spoke up for myself, things changed and she started to say I didn’t know it was a business account. They will not give a deposit slips, also had a situation at this exact location before with a banker being fired from stealing out of our account, so be very careful. Make sure you watch your transaction. And keep up with your money You can tell by the attitude they’re not professional and they will rob you, also, the banker next to her started to mumbling stuff under her breath , Rolling her eyes, I almost gave her what she really wanted , this bank needs to be under investigation immediately
- JLJason LedbetterSep 30, 20251.0The worst bank I have ever dealt with in 40 years. They are completely incompetent. If you are a business owner, stay away.
- JTjason turnerJul 12, 20255.0Nice location, friendly staff!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch's regular hours of operation?
The Truist branch is open Monday through Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
When is the drive-through service available at this Truist location?
The drive-through at Truist operates Monday through Friday from 9:00 AM to 5:00 PM and on Saturday from 9:00 AM to 12:00 PM; it is closed on Sundays.
How can I open a new account with Truist?
You can open a new account online, by visiting a branch during business hours to get a temporary debit card immediately, or by phone at 844-4TRUIST (844-487-8487) Monday through Friday 8 AM to 8 PM and Saturday 8 AM to 5 PM.
How do I activate my new Truist debit card?
You can activate your Truist debit card online to start using it for digital and in-person payments linked to your checking account.
What types of banking products are offered at this Truist branch?
This Truist location offers checking, commercial accounts, credit cards, loans, mortgage services, online and mobile banking, personal savings, small business banking, and wealth management.
Which languages are spoken at the Truist branch in McDonough, GA?
The Truist branch in McDonough offers services in English and Spanish.
What nearby restaurants can I visit before or after banking at Truist?
You can enjoy nearby dining options such as China 1, New China 1, Burger King, BonDo's chicken restaurant, Subway, Smoothie King, and American Deli located close to the Truist branch.
Are there any nearby shopping centers or stores to visit near Truist?
Yes, the Shoppes at Lake Dow shopping center is nearby, along with retail stores like GNC and GNC Live Well, convenient for vitamins, supplements, and holistic products.
How can nearby transportation or services help me reach the Truist branch?
While specific transit stations are not listed, the Truist branch is located at 942 Highway 81 E in McDonough, near notable places such as the Shoppes at Lake Dow and multiple restaurants, making it accessible for local residents and visitors.
What nearby services can complement my visit to Truist for other needs?
Nearby services include The UPS Store at Lake Dow for printing and packing, Auto Glass Fitters for automotive needs, and Wheeler Tax & Accounting LLC for financial advising, all convenient to visit during your trip to Truist.