Wells Fargo Bank

Reviews

• CM

  Cynthia May

  Oct 21, 2025
  5.0
  Emily Taninnecz assisted me today with a new card. Emily has exceptional customer service skills. She really helped me feel cared for and answered all my questions. I wish there was an Emily at every business. Thank you so much Emily for everything.
• LC

  Letitia C

  Jul 15, 2022
  1.0
  Terrible customer service! This is the first time, in my entire life, that I have ever felt discriminated against. July 13, 2022, at 4:10 pm, the teller was told not to cash a Wells Fargo issued check for my nine-year-old daughter, because I did not have a banking account. Yet, I was informed that it could be done at the manager's discretion. So, the question is, how do they make this choice? It's also ironic that they decided not to cash her check but had no problem depositing the $4,000 check I signed and placed into her trust account right before this happened... AS HER TRUSTEE. Meaning, in actuality, all of my information, and hers, have already been obtained and verified in case of fraudulent acts. It's odd I cashed a check at that exact location before without a problem. What is more baffling was that I inquired about opening a checking account, as I wanted my daughter to be able to spend some of her earnings freely, as she works hard for it. Yet, when inquiring, I was told she was too young, so I would need to open one, although I could not do so that day. Due to this horrific experience, I will not be depositing my daughter's other five large checks (she's an actor) into that trust account. In addition, I will now be transferring my daughter's trust account money to another bank. Way to go Wells Fargo! Heather, the woman who claims she's the manager at that location, is single-handedly discriminating and running your customers away.
• MW

  Markquis West

  Aug 5, 2021
  1.0
  The customer service there is rude, I never go back to this location ever again in my life! The both Evans, and Both Columbia & Belair Roads locations are the best, and there are more professional too!
• MJ

  Maddie Johnson

  Nov 19, 2020
  5.0
  Gladys was absolutely amazing and helped me so much! I had an open claim for an ATM that malfunctioned and took my money. The claims department had me waiting the full 10 days which was awful cause it was at no fault of my own and I already had little to no money. I saved Gladys number in my phone and called her a few times and every time she was so warm and welcoming and eager to help and actually got the claim moved up and all fees removed!! Next time I have any issues I will be calling her for help. Awesome Job!
• PS

  Penny Shorter

  Jan 30, 2015
  1.0
  I went to this branch today to cash a check and with drew money from my personal bank account. The teller made a $20 error when she gave me my money. I stood in front of her and counted it back; she mumbled to me that she would have to count her drawer. I understood at first, then unknowing to me, she would have to count her entire drawer, including the money in her safe and the change. OMG! I do not work for the bank, I did not realize I would have to wait 20 minutes for her to clear her drawer. Another teller came out and attempted to explain which upset me even more. I am embarrassed on how I responded but none the less, I did not even get an apology after she finished counting her drawer and I had to wait. I spoke with the NICE manager who immediately apologized and advised "Ashley" to apologize who NEVER did. She told me I was rude.. Excuse me you made a mistake, it would have been just courtesy to say, I apologize. What happened to customer service? It messed up most of my day. My bank in Evans have wonderful greeters, and recognize their good customers. On Fury's Ferry, I felt like I had done something wrong by telling her she erred in her math. Everyone I know will learn about this incident and needless to say I won't be going back.

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