Truist

1.9
66 reviews
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Business Details

1380 POWERS FERRY RD SE, MARIETTA, GA
30067, United States
(770) 308-4856
http://www.truist.com/locations
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About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
1380 POWERS FERRY RD SE, MARIETTA, GA
30067, United States

Hours

Reviews

1.9
66 reviews
5 stars
12
4 stars
2
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4
1 star
46
  • ML
    Megan Lovell
    Sep 23, 2025
    1.0
    Horrible service. Very unprofessional.
  • BG
    B Grant
    Sep 22, 2025
    1.0
    We WAITED FOR OVER AN HOUR TO GET ONE DOCUMENT NOTARIZED. COMPLETED AT THE UPS STORE IN UNDER 3 MINUTES FOR $4. Just 2 people were before us. Even then, 1 agent attempted to put us behind other people who arrived after us even though we were in full view of him the entire time. Noone greeted any of us. Noone attempted triage to sort quick responses versus the long drawn out engagements. Echoing many other similar reviews, been a Suntrust, Truist, Trust Co customer since 1988. Maybe its time for a switch.
  • KK
    Kayla
    Sep 22, 2025
    1.0
    I’ve been banking with Truist since I was 16. I have never experienced any type of racial profiling in my entire life. Gilliam is the guy who made that happened to me today. Do not come in here for anything. The worst bank I’ve been too!
  • VV
    V.
    Aug 21, 2025
    1.0
    Was just there. I don’t mind waiting.. if I’m at least acknowledged. I stood there for about 5 minutes as folks walked around and ignored my presence. One teller walked right by me with a customer and didn’t even glance my way. The other remaining teller who was helping drive through came right to the computer in front of me and click clicked away. Didn’t once look up to acknowledge the person standing right in front of her. I understood being busy or being understaffed. But being plain rude isn’t it. Retrain your staff!
  • MS
    Mark Smith
    Aug 17, 2025
    1.0
    I will echo Kelvin's experience. I have both business and personal accounts with Truist so I am in the Powers Ferry Branch frequently. With rare exception, the experience is painfully slow. I always feel particularly sorry for the cars that are in the drive-thru. Over the years, the operational performance has been in steady decline. It's not the tellers, as they are usually personable and helpful; but there's never sufficient staff to manage the customer workload. I have literally seen one teller trying to handle both the drive-thru and the counter at lunch time. I haven't seen more than two tellers in a very long time. My advice is if there are more than four people in line, you should save yourself the frustration and come back later.
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Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.