Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.0
22 reviews
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15
- DJDanielle JacksonOct 16, 20251.0I have been banking with Truist bank for 4 years now and Macon Truist are the worst I’ve ever experienced so I call to check on my account and the moment I said hello the call ended then I called back a black lady answeard and I stated to speak and she hung up on me then did not answer after I called back numerous times
- DADave ALIJul 23, 20251.0Customer service needs a lot of work. Macon GA branches do not return phone calls.
- ACandy ClemonsSep 15, 20223.0Waited in line a long time
- TWtango womanApr 27, 20201.0Terrible phone service at the bank on Riverside Drive, Macon, GA. Wanting to renew a CD and they can only do it with drive-through banking. Does anyone know how long that takes to do, it takes forever! I asked if they can start it going and drive-by to pick it up and sign it with ID and was told no, I have to wait in the line to do this because if they do it in advance then I might not come and pick it up! .The person I was speaking to was barely audible on the phone and so I asked for the manager. I did go by the bank within 10 minutes of my phone call and timed myself and sat in the line for 30 minutes whilst they drew up my new CD's and I deposited a check. Other banks are offering that you phone in and tell them what you need they do the work and give you a time to drive-through and sign and pick up the paperwork using your ID. This branch has endless people moving through who you don't get to know and they are very, very slow at doing anything.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's regular business hours?
Truist is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
When is the drive-through service available at Truist?
The drive-through is available Monday to Friday from 9:00 AM to 5:00 PM and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
How can I open a checking or savings account with Truist?
You can open a checking or savings account online, at a Truist branch, or by phone. Some accounts, like CDs, must be opened at a branch.
How do I activate my Truist debit card?
You can activate your Truist debit card online to use it for digital purchases and in-person payments.
Does Truist offer banking services in languages other than English?
Yes, Truist offers services in both English and Spanish.
What products and services does Truist provide?
Truist provides checking accounts, commercial banking, credit cards, loans, mortgages, online and mobile banking, personal savings, small business banking, and wealth management.
What are some nearby places I can visit when I come to Truist at Riverside Drive?
Near Truist, you can visit Fitness Xtreme gym, Mikata Japanese Steakhouse and Sushi Bar, and Lil Benny's Smokehouse barbecue restaurant for fitness and dining options.
Are there any nearby automotive services close to Truist?
Yes, nearby automotive services include Hyundai car dealership, Five Star Hyundai of Macon Service Department, and Five Star Collision Center Macon for repairs and leasing.
Is there a nearby Truist ATM or financial service accessible for quick banking?
Yes, there is a Truist ATM located nearby for convenient cash withdrawals and deposits.
Are there nearby community or religious organizations around Truist at Riverside Drive?
Yes, nearby religious and community organizations include Cross Connection Church and Ingleside Baptist Church across the street.