Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.0
53 reviews
5 stars
7
4 stars
3
3 stars
4
2 stars
6
1 star
33
- JJJamico Primrose JonesDec 8, 20251.0This office is horrible. We had an appointment for today at 2:30pm to change names on a business account for the school. I get here at 2:15pm. I stood in line to deposit some money for this said account. While I’m standing in line I guess the manager said they were short staffed. I asked him if they could still see us because we’re all here. He said we could go in the line and they would do it for us in the line. Get back in line and Brandi says they can’t because they are short staffed. I asked if they could have called us to canceled before we got here. She says they have a lot of appointments. That tells me then you know who was coming. So you could have called and gave us the heads up. She’s laughing like it is funny. We’re missing work and money and no one here can give me a good reason why they can’t. The male decided to put a couple that didn’t have an appointment in a room so now we’re still here waiting to be seen. This is very inconvenient and unprofessional!!!! And they still not doing anything. We are not in a rush and could wait but this is ridiculous. Communication goes a long way. So now we’re here waiting for the manager that she said was gone. And apparently he is gone. He just sat them in a room. The lady in the room keeps coming out trying to figure out what’s going on. I am so over this branch. The unprofessionalism is crazy! Where they do this at? Apparently here! He just came back from lunch I guess and we’re being seen finally after an hour of waiting. We got it done. Mr. Blackmon was professional and handled our issue and answered our questions. However, all of this could have been resolved by asking questions and communicating what’s going on
- JEJay EberhartNov 29, 20251.0Everytime I come here it's some bs. Never open on time! Staff very unprofessional.
- EEEboniMar 12, 20221.0It’s so bad I would give it a 0 but I can’t so I give it a 1
- SBSharon BriggmanAug 20, 20191.0I really wish I could give this location a higher rating, however, the wait at this location (Stonecrest) is ridiculous. I no longer go to this location and I’m only five minutes away; expect to spend your entire lunch break waiting in line. There’s no sense of urgency!!
- ZHZephrina HarrisNov 29, 20171.0Worst bank, worst customer service. They treat their customers very bad.. i will not recommend
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Lithonia?
The drive-through is open Monday to Friday from 9 AM to 5 PM and on Saturday from 9 AM to 12 PM. It is closed on Sundays.
When is the Truist branch in Lithonia open for in-person visits?
Truist branch hours are Monday through Friday from 9 AM to 5 PM and Saturday from 9 AM to 12 PM. The branch is closed on Sundays.
How can I open a new account at Truist?
You can open a new account online, at a branch during business hours, or by phone by calling 844-4TRUIST. Some accounts, like CDs, must be opened in a branch.
How do I activate my Truist debit card?
To activate your Truist debit card, you can do so online through the bank's activation process.
What types of products and services does Truist offer?
Truist offers checking and savings accounts, credit cards, loans including mortgages and business loans, online and mobile banking, small business banking, and wealth management services.
Is there a Truist ATM nearby the branch at 8190 Mall Pkwy?
Yes, there is a Truist ATM nearby which provides convenient access to banking services around the branch location.
Are there other bank ATMs near the Truist branch in Lithonia?
Yes, BB&T ATM and multiple Bank of America ATMs are close by, offering additional options for cash withdrawals and other ATM services.
What dining options are available near the Truist branch at Mall Parkway?
Nearby dining includes Fletcher's Place At Stonecrest, an American restaurant and bar, and Olive Garden Italian Restaurant, offering various meal options for before or after your bank visit.
Does Truist offer mobile banking apps?
Yes, Truist provides mobile apps available on both Android and iOS platforms to manage your accounts conveniently.
How can I schedule an appointment at Truist Lithonia?
You can make an appointment online via Truist's reservation site to meet with a banker at the Lithonia branch.