Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.6
44 reviews
5 stars
16
4 stars
1
3 stars0
2 stars
5
1 star
22
- SMShirley McqueenJan 22, 20245.0Thanks for the excellent customer service keep up the good workđź‘Ť
- NNNatalia (Narwhaaaaal)Apr 29, 20231.0Genuinely and consistently the worst bank. The tellers who do their job get the life and joy sucked out until they quit, and everyone else is too lazy to even do what their job entails. Being in customer service myself, I know how exhausted we all are out here, but I'm asking for the bare minimum so I can do MY job in a timely manner. Tellers and management constantly on their cell phones, taking personal phone calls holding up the lines, drive-thru wait times can be 5+ minutes just to be acknowledged even when staff is there and there's a chime inside to notify the tellers (notice that they may have literally one person handling all accounts because they cannot keep employees worth anything). Been using this bank over 6 years and the negative experiences far outweigh the positive. Wouldn't go if there was another option for me, personally.
- ICIndia CowellFeb 8, 20231.0The teller “Amanda” was very rude and told me to give her a second while she was literally gossiping then took the next person to walk in as I was waiting.
- BCBaseball CoachJun 7, 20221.0So bad. You walk in and have no idea where the line forms and no one greets you. Teller sitting behind her window never even acknowledges me. 1st rule of Customer Service. Anyway finally the guy working the drive thru comes over and helps and does a great job, but this bank has been awful compared to when it was Suntrust! It's funny I read other reviews and they are all dead on Manager sits in her office or stands behind the glass pretending to be busy. I tried to setup appointments with her for weeks she would not return calls. Corporate doesn't even have a way to report her.
- KSKeila SmithDec 15, 20211.0I should have read the reviews before go in there, she lied and drop down my very good credit score and didn’t give the loan, I’m they client for more then 2 years, but I’m leaving them for sure now
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch hours for regular banking services?
The Truist branch is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
When is the drive-through service available at Truist?
The drive-through service operates Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Can I open a new checking or savings account online at Truist?
Yes, you can open a checking or savings account online. Debit cards and checks will be mailed to you, or you can visit a branch to get a temporary debit card immediately.
How can I activate my Truist debit card?
You can activate your debit card online to begin making digital purchases and in-person payments using your checking account.
What types of banking products does Truist offer?
Truist offers products including Checking, Commercial accounts, Credit Cards, Loans, Mortgages, Online & Mobile banking, Personal Savings, Small Business Banking, and Wealth Management.
What services are available by appointment at Truist?
Services like Trust Services, Leasing Services, and Cash Management are available by appointment at Truist.
How can I schedule an appointment with Truist?
You can schedule an appointment online through Truist's reservation URL at https://truistconsumerbank.my.site.com/s/.
Are there other banks near Truist in Kennesaw?
Yes, nearby banks include Renasant Bank, Georgia Trust Bank, and Fifth Third Bank, providing additional options for business and personal banking needs.
What dining options are near Truist if I want to grab a meal?
Nearby dining options include Whataburger for fast food, Marlow's Tavern for pub-style dining, Chick-fil-A for chicken meals, and Olive And Bloom if you're interested in a hair salon visit after dining.
Are there hotels near Truist for travelers or visitors?
Yes, nearby hotels include Embassy Suites by Hilton Atlanta Kennesaw Town Center and Southern Hospitality, providing convenient accommodations close to Truist.