Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.1
27 reviews
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18
- SSStacy SimsNov 7, 20252.0That bank is the slowest at getting your deposits done. If you are in a hurry don’t go here. They are consistently slow. It’s the worst.
- KAKilaf AbrahamOct 16, 20255.0My favorite bank, everyone is nice, professional and courteous
- GZGina ZhangNov 29, 20241.0Came here to open a business account. Weeks afterward I tried mobile depositing a check but it was held up for over a week. I finally called Truist and was informed the banker who set up my account never filed the signature card or the resolution for my llc so they had no way of authenticating my account and therefore couldn’t release the funds into my account. Very sloppy and unprofessional. I also remember during the appointment the banker kept asking me intrusive questions about my business and personal life/information I preferred not to share and felt there was no need for her to ask. I had one good personal banker at a different branch but he had gotten promoted and transferred. Now I’ve been stuck trying to find a competent person to do my business banking with. Why is the level of competency for personal bankers so low across all the Truist branches. I have 5 accounts with Truist and am wanting to move them all to a different bank due to the overall very poor customer service experience at multiple branches.
- CSC SApr 9, 20221.0i have to deal with a banker named Hassan on 4/8/2022. Now i understand why the person before me stormed out and totally has a disgusted look. He is in the wrong business. He may be good at the back but it is a shame to put him as a face represent Truist. The customer service is below 0. I'm moving my business account and recommend all my associates to change bank. There are plenty of banks have much better customer service deserve our businesses
- EFElizabeth FungDec 28, 20181.0Suntrust deserves zero stars. I went into the Johns Creek branch on October 1st, 2018 to request for a new debit card because my chip wasn't working. I told them to expedite the service and they said it will be sent to me in 5 - 10 days. 10 days later I still haven't received my debit card. I called customer service and they connected me to the branch manager who said "I have no idea why your card wasn't sent but the person who placed your order is out for lunch and I'll have him call you back once he's in." Nobody called me back. The next day I called again, one of the branch managers put me on hold for 30 minutes. I got fed up and went into the branch and one of the tellers gave me attitude. She said: "If your card was here somebody would've called you but nobody called you so it's not here." I told her to check for my card in their mail room or wherever new cards get sent to. She refused. The following Monday, October 15th, 2018 came. I called Suntrust customer service line again and they told me the person who placed an order for my card cancelled the order that's why I never received my card. However they didn't see a reason for cancellation. The representative on the phone told me I cannot place a card order over the phone and I would have to physically go into a Suntrust branch. I did that and waited another 10 days, still no card. So this situation completely slipped my mind and I didn't follow up after that. November 15, 2018 came and I had a trip to Los Angeles. I arrived that night and went out for dinner with some friends, my card was declined. I called Suntrust immediately. Apparently they had cancelled my card because I ordered a replacement card on October 1st, the card I never received because a suntrust employee cancelled my replacement order. I had requested for a second card on October 15 but it also never came. I was in LA for about 10 days frustrated because I didn't have a working card. It was Thanksgiving, Black Friday and Cyber Monday. The 2nd problem with Suntrust is that they charged me multiple fees for transferring from my savings account to my checking account. They should've notified me the first time a fee occurred instead of waiting for me multiple transfers to happen before a notification email was sent to me. They didn't even notify me regarding the fees. I emailed them regarding the fees and 24 hours later a notification email was sent to me regarding the fees. Not very helpful.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Johns Creek?
The drive-through is open Monday to Friday from 9:00 AM to 5:00 PM and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Can I open a new checking or savings account at Truist online or do I need to visit a branch?
You can open an account online, by phone, or in a branch. Note that CDs can only be opened at a branch.
How can I activate my Truist debit card?
You can activate your debit card online to make digital and in-person payments using your checking account.
What types of languages are supported at this Truist location?
This Truist branch supports services in English and Spanish.
Where is Truist located in Johns Creek?
Truist is located at 9600 Medlock Bridge Rd, Fulton, Johns Creek, GA 30097, USA.
What financial products and services does Truist offer at this location?
Truist offers products including checking, commercial services, credit cards, loans, mortgage, personal savings, small business banking, and wealth management.
What are the Truist branch's regular operating hours?
The branch is open Monday through Friday from 9:00 AM to 5:00 PM and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Are there any dining options near Truist for a meal before or after my visit?
Yes, nearby dining options include Waffle House for breakfast or brunch, RAKKAN Ramen Johns Creek for Japanese cuisine, AKU Sushi Ramen, C'est La Vie Bakery and Cafe for coffee and pastries, and Piece of Cake Inc. for bakery items.
What nearby coffee shops can I visit when banking at Truist?
You can visit Dutch Bros Coffee and C'est La Vie Bakery and Cafe, both close to the Truist location for coffee and refreshments.
Are there any health or dental services near Truist if I need a checkup after my appointment?
Yes, nearby medical and dental options include Stat Medical Care, Lifetime Smiles, Johns Creek Dentistry, Georgia Endodontic Specialists, and Smile Atlanta Center.