Wells Fargo Bank

Reviews

• AW

  alicia webb

  Sep 30, 2025
  1.0
  I had an incredibly frustrating experience with customer service at Wells Fargo. Right from the beginning, Kim Coranson's demeanor was neither helpful nor welcoming. I visited to deposit cash into a friend's account after confirming via phone that all I would need was the account number to complete the transaction. However, upon my arrival, I was informed—through a snarky comment from Kim to the sweet teller who was helping me—that only checks, cashier's checks, or money orders were allowed for deposits since I was not a customer. Tyler, the store manager stated that “per the policy,” they can't accept cash from a non-customer & needed a check so that they can “create a record,” as if receipt books don’t exist and cash isn't guaranteed. After spending 15 minutes obtaining a money order, I returned & deposited it. After which I was informed that it would not clear until the next day. Kim was wretched, and Tyler, the store manager, offered no assistance either. There was a clear refusal to accommodate their own customers' needs, under the guise of strict adherence to their policies. I must mention that I left immediately and went to South State Bank, where I completed the same type of transaction effortlessly and enjoyed a much more pleasant experience. This experience has solidified my belief that Wells Fargo is, by far, the worst banking institution in terms of customer service.
• JS

  Jessica Smith

  Aug 19, 2025
  1.0
  Take the extra ten minutes and drive to the Spout Springs location where they are actually considerate and empathetic. Horrible customer service while I’m trying to deal with an estate account due to a death.
• TS

  Travis Stevens

  Apr 14, 2024
  1.0
  deposited a check through mobile deposit (which I always do) waited until it cleared funds showed in my account (NOT PENDING) Branch Manager informed me I could not withdraw the funds because I only endorsed the check with My Signature not company name! which I've always done I am the owner of the company I am the signer ! I was forced to only withdraw half from ATM because of daily limit being lower than what I needed ! It was a Saturday at 1130 and I didn't have time to try another branch I've cashed every check the same way from the first day I opened this account. this is one of two business accounts I have with this bank not sure if I'll keep either one after this
• AG

  A Greer

  Dec 14, 2020
  5.0
  Always a great experience and so easy to use this bank. Brianna James is the best and helped me out immensely!

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