Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.9
31 reviews
5 stars
14
4 stars
1
3 stars0
2 stars
1
1 star
15
- BDBill DaytonOct 25, 20255.0I was in a jam and needed help. Chelsea was amazing and delivered with flying colors. From answering the phone at 9am to greatly assisting me when I arrived, I am grateful and remain a loyal Truist customer for many years!
- PAPortia AlexanderOct 2, 20251.0On October 2, 2025, my experience at Truist Bank revealed several concerning issues that warrant further analysis. The environment was characterized by a nightmare atmosphere, primarily marked by the absence of name tags for both bank tellers and management. This lack of identification raises questions about accountability and transparency within the institution. During my visit, I observed one teller seemingly engaged in suspicious activities that could be interpreted as cyber crimes. At the same time, a manager looked on, whispering about existing problems with their computer systems and printer. This interaction—or lack thereof—signals potential negligence in addressing security vulnerabilities, which could have broader implications for the bank and its clients. Moreover, both tellers denied my requests to cash two savings bonds and refused to service a couple of innocent patrons. Such behavior not only reflects poor customer service but may also indicate a deeper issue regarding the training and empowerment of staff to handle diverse banking transactions. This experience serves as a reminder for families and individuals to remain vigilant about the practices within financial institutions. It is essential to report any suspicious activities to the Federal Bureau of Investigation, as this can contribute to addressing potential cybercrimes and safeguarding community trust in these vital services.
- GRGuadalupe RiveraAug 12, 20254.0Accesible, personal amable,area limpia, satisfecha ,gracias 🙏
- TMTitus McMathMay 24, 20245.0Gemma was super helpful and polite. I came into the bank 6 mins before closing and Gemma helped me out with no problem. Amazing customer service!!!
- MPMaxwell ProbstMay 8, 20245.0I come to this bank every week for deposits and such. Gemma is always kind, informative, and helpful. Even though she is one of the few tellers on staff, even when it’s busy, I’ve noticed she always offers the best service she can. Truly someone who is personable, genuinely cares, and has made banking at Truist a wonderful experience.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Decatur, GA?
The drive-through is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
When can I visit the Truist branch at 2175 Lawrenceville Hwy?
The branch is open Monday through Friday from 9:00 AM to 5:00 PM, Saturdays from 9:00 AM to noon, and is closed on Sundays.
What types of accounts does Truist offer?
Truist offers checking accounts for daily transactions and savings accounts for saving towards goals or emergencies.
How can I open a new account at Truist?
You can open an account online, by phone at 844-487-8487 during business hours, or at a branch where you can get a temporary debit card immediately.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital and in-person purchases.
Does Truist offer any online or mobile banking services?
Yes, Truist provides online and mobile banking services to manage your accounts conveniently.
What nearby places can I visit before or after banking at Truist in Decatur?
Nearby you can visit Madras Mantra Indian Vegetarian Cuisine for a meal, Jay's Deli for casual dining, or stop by Shell gas station for fuel and car wash services.
Are there nearby ATMs or additional Truist services near the Lawrenceville Hwy location?
Yes, a BB&T ATM and BB&T Mortgage services are nearby for your convenience.
Can I find beauty and wellness services near Truist in Decatur?
Yes, Hair Braiding by Titi and Nails Spa North Dekalb are nearby for beauty and spa services.
What types of loans and financial services does Truist in Decatur provide?
Truist offers business loans, mortgage loans, personal loans, credit cards, insurance, investment, treasury, and trust services.