Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.8
31 reviews
5 stars
12
4 stars
2
3 stars0
2 stars
2
1 star
15
- BOBrianna OkorleySep 29, 20251.0Awful customer service. Geneva, the teller had an awful attitude. Don't go here if have any banking needs. There's other Truists nearby. Also, their ATM won't allow withdrawals. Waste of time.
- SHS C 'Rysse' Hopkins-SpearsAug 17, 20255.0Always welcoming atmosphere for customers!
- LLLindaJun 11, 20251.0This bank has been horrible since day one. I’ve been on the phone from the time I opened the account. I don’t advise no one to open an account with this bank. I’ve filed disputes with my bank due to unauthorized transactions and they put the money back on my card then took it back. They also put online a 400.00 deposit for new customers signing up with at least a deposit of 1000.00 or more. The worst experience I’ve ever had with banking in my life.
- TFTyler FunderburkeOct 25, 20241.0back when they were suntrust this was a great location with great service but now every since they got new managers and tellers after becoming truist it has been horriable teller service they refuse to listen to anything we say or request and when you ask them a question they get a attitude and start snapping at you even when i had to order a replacement card last year i had togo to a different branch because the banker basically refused to help me and barley payed attention they only way i started getting any decent service is i made a complaint about this branch to the manager of another one but now 3 months later they are back to having the same problems like they dont even care and right now the ONLY reason i still use it is because its the closest to my house but probably stopping that since its not worth it anymore
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist Decatur branch's regular drive-through hours?
The drive-through is open Monday through Friday from 9:00 am to 5:00 pm, and on Saturday from 9:00 am to 12:00 pm. It is closed on Sundays.
What are the general business hours of the Truist branch located at 3604 Memorial Dr, Decatur, GA?
The branch is open Monday through Friday from 9:00 am to 5:00 pm, Saturday from 9:00 am to 12:00 pm, and closed on Sundays.
How can I open a new account at Truist?
You can open an account online, at a branch during business hours, or by phone by calling 844-4TRUIST (844-487-8487) on weekdays from 8 am to 8 pm and Saturdays from 8 am to 5 pm.
How do I activate my Truist debit card?
You can activate your debit card online to start using it for digital and in-person payments linked to your checking account.
What types of accounts does Truist offer?
Truist offers checking and savings accounts designed for everyday transactions and saving towards financial goals or emergencies.
What services are available at the Truist Decatur branch?
Services include deposit transactions, loans, credit cards, mortgage, investment services, insurance, business banking, and wealth management, among others.
Is there a way to schedule an appointment at Truist Decatur branch?
Yes, you can schedule an appointment online via their reservation URL at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment.
Can I access Truist services near Avondale Mall?
Yes, the Truist Decatur branch is close to Avondale Mall, making it convenient to visit the bank before or after shopping at the mall.
What automotive services are nearby Truist Decatur branch?
Neighborhood Tire Pros & Auto Service and Avondale Tire & Service provide tire and automotive repair services nearby, useful for customers needing vehicle maintenance before or after a bank visit.
Where can I find convenient food options close to Truist Decatur?
Fast food restaurants near Truist include Taco Bell, Blimpie, and Subway, providing quick dining possibilities around your banking errands.