Wells Fargo Bank

Reviews

• RW

  Romaine Washington

  Aug 24, 2025
  1.0
  I applied for a Wells Fargo small business account in July and had one of the worst banking experiences I’ve ever encountered. My account was abruptly closed within days, and I was bounced back and forth between the branch and the loss prevention department with no clear answers. After multiple visits, hours wasted, inconsistent information, and poor communication, I decided doing business was Wells Fargo would not be in my best interest. If you’re a small business owner, save yourself the frustration. Wells Fargo is unprofessional, disorganized, and not worth your time. I would highly recommend Chase Bank. R. Washington
• TR

  Tiffany Rodriguez

  Jul 18, 2025
  1.0
  Today I went to Wells Fargo to pick up my husband’s debit card and driver’s license, which he accidentally left behind. He couldn’t make it before they closed due to work, so he asked me to go on his behalf. When I arrived, the staff refused to release either item to me or even just his ID. I completely understand and respect security policies, but when I politely asked for a further explanation or to see the written policy, the manager flat-out told me, “I don’t have to do that.” I tried handing them the phone so my husband could speak to her and she refused to take it. I had to put the call on speaker, which made the entire situation feel unnecessarily rude and embarrassing. Now, my husband has to drive around without a license until next week. This could have been handled with more professionalism and basic courtesy. I wasn’t looking for an exception, just some respect and a clear explanation.
• AP

  akshay patel

  May 24, 2024
  1.0
  Very bad customer service, as a platinum member of bank form last 10 years. Don't expect this kind of services. They don't have casher every time. Only 2-3 people in bank
• CM

  Crystal Miller

  Jun 4, 2020
  5.0
  I just wanted to say THANK YOU to Mark Rundbaken at this location. We came there in a hurry to get a document notarized. I didnt think about it being COVID-19 times and having a mask or distancing or appointments for lobby services. I showed up at 4:30pm and was disappointed in myself for not planning ahead. I went to the door to read the signs for appointments and went back to my car. Mark, came out soon after me and waved to me to come up and tell him what I needed. He said they were taking appointments now but, luckily no one had an appointment now and he would be happy to help me. He was so nice and efficient and polite. As I am sure he always is. I have been a long standing Wells Fargo customer but he didn't ask me about my account or if i was associated with the bank or any of that. He just notarized my document and I was so HAPPY not to have to come back at a later time. I wanted to be sure to let Wells Fargo know they have a fine employee. And that Wells Fargo staff have always taken care of me like I was part of their own family. Thank You, especially in these trying times. Sincerely Crystal Miller.
• MW

  Mary Whitehurst

  Aug 29, 2019
  5.0
  Best customer service!!

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