Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.6
45 reviews
5 stars
16
4 stars
1
3 stars
2
2 stars
2
1 star
24
- KTKingdom TowersDec 1, 20251.0I am a nonprofit and my business account unfortunately was in a negative status due to us not getting a grant. The negative was less than two-hundred dollars until the bank kept adding NSF fees, even after making arrangements until we could get our grant in. I went to the local office in Dacula to get a resolve and bring the account to a positive. I spoke to Stacy Rhine and she called the upper branch office to ask if they could remove the NSF fees and refund back the $72 in my bank account so I could bring it to a positive, the representative agreed and this was October 10th, 2025, here we are December 1st and nothing has resolved yet!! They keep saying it will be mailed out but that's only to keep their lie going. I spoke with an attorney and because I have documented evidence, I was told I can legally sue them....just might!! I recommend region's bank or Wells Fargo, go somewhere that can offer you help especially if you're a business!
- KMKris MorenoNov 5, 20255.0Fast and friendly
- KWKayla WeaverSep 11, 20251.0Amy shouldn’t be working anywhere near customers. Awful customer service. Awful attitude. If you hate your job find a new one instead of taking your hatred for life out on innocent patrons. Disgusting behavior for a grown woman!
- TWTrey WeaverSep 11, 20251.0Amy was very rude to me for no reason.
- MFMaria FowlerSep 7, 20251.0When I opened my account my last name was spelled wrong but since I deposited my whole check they accepted it, a fraud charge happened my whole check, investigation is 10 days, been way past that took me a week to get someone in fraud department, I requested to be called back instead of holding i got a call back next day and day before that I was on hold 2 hours. Went to cash another check but because I wouldn't deposit my check again they wouldn't cash it, they suppose to provision a payment back in your account when fraud happens, it hasn't been done... I don't recommend TRUIST at all and to top it off they don't know where my money went charge off for 2019 WARNING DONT BANK HERE TRUIST PERIOD HORRIBLE EXPERIENCE
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the operating hours for Truist's drive-through service?
The Truist drive-through is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Can I open a checking or savings account at Truist and what are their uses?
Checking accounts are used for daily transactions like debit card payments, writing checks, or depositing cash. Savings accounts are meant for saving money towards goals or emergencies. Truist offers both options for your banking needs.
How can I open a new account at Truist?
You can open a new account online, over the phone, or by visiting a branch. Opening online requires waiting a few days for your debit card, but at a branch, you can get a temporary card immediately.
How do I activate my Truist debit card?
You can activate your Truist debit card online to start using it for digital and in-person payments linked to your checking account.
What products and services does Truist offer?
Truist offers products including checking, commercial accounts, credit cards, loans, mortgages, personal savings, small business banking, online/mobile banking, and wealth management services.
What languages are supported at Truist Dacula branch?
The Truist Dacula branch supports English and Spanish to assist customers.
How can I book an appointment at Truist?
Appointments can be made online through Truist's reservation portal to meet with a banking specialist.
What are the main contact numbers for Truist Dacula?
You can reach Truist Dacula at the main phone number +1 770-625-5601 or the toll-free number +1 800-786-8787.
What nearby restaurants can I visit before or after banking at Truist?
Nearby restaurants such as Delight Grill, Smallcakes, Italian Pizza Pie, and Waffle House offer great dining options before or after your visit to Truist.
Are there any local spots for fitness or relaxation near Truist Dacula?
Yes, Colleen Lizardi Fitness & Nutrition gym, Shaw's Christian Black Belt Academy, and 24hr-Tan beauty salon are nearby great options for fitness and relaxation around Truist.
What nearby services can assist me with technology or personal care near Truist?
Surefix Cellphone Repair and Accessories offers mobile phone support, and Nkanto Nails and Salon Disegno provide beauty services close to the Truist location in Dacula.