Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.1
33 reviews
5 stars
12
4 stars
5
3 stars
2
2 stars
2
1 star
12
- CBCassie BellNov 18, 20251.0If I could leave 0 stars I would. I deposited my payroll check using the mobile app, which listed standard availability for when my funds would be available. Immediately upon hitting deposit, I received a push notification as well as an email detailing a 9-11 day hold on ALL of my paycheck. I have called the customer service line twice, once on Saturday and again today, to try to have some funds released. I explained to 4 people between those 2 days that I need to be able to buy food and put gas in my car to get to and from work, etc. This isn't an issue of getting my bills paid - it's inconvenient, but I can pay them late. I can't wait 9-11 days for food and gas. All 4 people, two representatives and 2 supervisors, expressed "apologies for my inconvenience", regurgitated bank policies, and did absolutely nothing helpful. Apparently, there is no person within the entire corporation that can change or remove an administrative hold. Given that they are a national bank that deals with people's livelihoods, this is absolutely unacceptable.
- MDM DodsonAug 1, 20251.0I reported my debit card stolen. Asked to have it blocked and reissued. 8 Days later I called and they had no record that I had reported it stolen. Even though I had spent a half hour on the phone with them and gave them the numbers and reported it stolen. And waited a week and one day to see if it would come in the mail. I finally had to physically go to the branch. Meanwhile the debit card was not blocked and I'm very lucky that my paycheck didn't go away in that 8-day period
- CBCarmel BiggersOct 24, 20235.0Very Awesome Bank With some awesome People. Ms. Pamela Shelley and Ms. Chanell Williams they are some very nice ladies and very helpful. So of you need help at the bank see these two ladies they got your bank 100%
- CSCatherine Stanton-SchmollAug 9, 20225.0Kendra Hollis is an asset to this branch. She was absolutely amazing. Took all the time needed to resolve our issue and get it corrected. Everyone in the branch is very nice.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours for Truist on weekdays?
Truist is open from 9:00 AM to 5:00 PM Monday through Friday.
Is Truist open on weekends?
Truist is open on Saturdays from 9:00 AM to 12:00 PM and closed on Sundays.
What are the drive-thru service hours at Truist?
Drive-thru services are available from 9:00 AM to 5:00 PM Monday through Friday, and from 9:00 AM to 12:00 PM on Saturdays. It is closed on Sundays.
How can I open a new account with Truist?
You can open a new account online, by phone at 844-487-8487 during business hours, or in person at a branch to receive a temporary debit card immediately.
What types of banking products does Truist offer?
Truist offers Checking, Commercial, Credit Cards, Loans, Mortgage, Personal Savings, Small Business Banking, Wealth Management, and online & mobile banking services.
Does Truist offer services in languages other than English?
Yes, Truist provides services in both English and Spanish.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital and in-person payments securely.
What amenities are available near Truist on 2050 Auburn Ave?
Nearby amenities include several tire shops like Epperly Tire and Mavis Tires & Brakes, dining options such as American Deli and Hibachi Grill Supreme Buffet, as well as beauty salons like GA Nail Salon and Katyah African Hair Braiding.
Are there any nearby ATMs for Truist customers?
Yes, there are Truist ATMs located in the vicinity named 'Truist ATM' and 'Truist - ATM' for convenient access to cash.
What nearby facilities can help customers before or after visiting Truist?
Customers can visit nearby establishments like Pet Supermarket for pet needs, H&R Block for financial services, or Snap Fitness for workout sessions, enhancing their day while around Truist.