Truist

3.2
26 reviews

About

BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
1246 1ST AVE, COLUMBUS, GA
31901, United States

Hours

Reviews

3.2
26 reviews
5 stars
11
4 stars
2
3 stars
2
2 stars
3
1 star
8
  • LS
    Lisa SOAR84
    Oct 27, 2025
    1.0
    It's always a long wait as they never have enough tellers and some customers apparently have all day to handle their business. Tellers are pleasant and happy to assist, though. Offices are empty. Where are the personal bankers? Bernadette took great care of me today. Thank you!
  • MH
    Mercedes Hixon
    Mar 16, 2021
    1.0
    Visited the branch two weeks ago and sat down with Rhonda. She took our identification information for account opening and stated she would follow up with us in two days to open our account. It has been two and half weeks since that conversation. Called and left messages she never called back. Very rude in person and away from the phone. Finally received a callback from another representative today who stated Rhonda never sent the request nor entered our identification information. I have no idea what she did with our personal sensitive information. Poor service and complete run around for a simple task. Bank elsewhere.

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.