Wells Fargo Bank

Reviews

• DD

  darryl dulong

  Aug 15, 2023
  2.0
  This review is for the automated teller machine raise it up to a standard car window height and stop fundraising between transactions
• KG

  Karen Georgia

  Dec 23, 2021
  1.0
  I have been banking at this branch for eleven years, and all I can tell you is that if you need a banker who knows what they're doing, ask for LaSonya. I just called, and asked to speak with a banker about checking my account to see if a transaction had cleared, and he said he wasn't able to help. I told him another banker had done this for me, but he still refused to help. He said he would transfer me to someone who could help, and if I had any problem to call the number on the back of my card. What's the sense in calling a banker, and being on hold forever, only to talk to a rude person who refuses to help you! LaSonya goes out of her way to help everyone. She is one of the kindest people I have ever met. Also, I went through the drive-in one day, and before the teller would help me, she wanted to know my Social Security number, and other information before she could do anything. Like I said, I've been banking there for eleven years. They know my S.S. number, and other pertinent information. Why the change? Then to make matters worse, I was trying to place an order online, but my card was declined. It was the weekend, so I had to wait until Monday to contact a banker. He told me that they always put a hold on your account when there are too many withdrawals in one day. It's Christmas time, and like everyone else, especially now, people are purchasing many gifts online. Because I had to wait until the weekend was over, my gift didn't get there on time. At this point I am seriously thinking about changing banks. Wells Fargo doesn't seem to care about their customers like they used to.
• CL

  Corey Lowe

  Dec 30, 2018
  1.0
  Telller at the drive through, she tried to “predict” a problem that wasn’t actually an issue. She took 3-4 hours of my day, trying to get a tax refund check back, that was deposited in the atm. Not one person at the bank or then toll free number could help, because there wasn’t an actual issue. I had to get my handicapped daughter out, her wheelchair and go to another branch, then waste 4 hours of my day, her day and my husbands day, trying to fix a situation that wasn’t an issue to begin with. It baffles me how she imposed herself onto me and then unable to help. She replied “just call the number on the back of your card” They were equally as useless!
• JM

  Jason McLean

  Dec 19, 2018
  1.0
  I went through the drive through at the Hickory Flat location yesterday, around 11:30 am because I have a disabled daughter. The teller at the window pretended like she had a crystal ball and tried to predict a possible issue with my account. I asked for further help and all she could advise is "Call the number on the back of your card" Two hours later, Francesca Reale from the Mansell location was able to finally able to assist me. I did call the number on the back of my card and I was transferred around and hung up on. Not one person in the three times that I called, was able to help. Since there was not an actual problem, yet. At the end of the day, I just needed my money and it's sad that I had to travel out of my community to find help.
• MM

  Mark Mobarry

  Apr 2, 2018
  5.0
  Love the staff especially Emily. She always has a smile on her face and is quite pleasant to look at.

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