Truist - ATM

Reviews

• CG

  Cynthia Golson-Steele

  Jul 8, 2025
  2.0
  The customer service at this branch could definitely be improved. I rated my experience two stars, primarily because one employee did make the effort to step out of her office and greet me, even while assisting another customer. However, it took over 15 minutes before anyone else acknowledged me after I sat down. This was my first visit to this location. I came in to update my name due to marriage. One representative informed me that while I could update my profile, I would need to bring my husband in to update our joint account. I was then handed off to another representative who said she needed to check if she could proceed—but instead of following up, she helped two other customers and never returned. I only received assistance when the original employee came back to help me. My experience would have been much better if I had been given accurate information from the start. Unfortunately, I won’t be returning to this branch. No one congratulated me on my marriage, and no one greeted me when I first entered the bank.

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