Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.3
36 reviews
5 stars
19
4 stars
1
3 stars
2
2 stars
1
1 star
13
- JMJade May6 days ago1.0Deposited cash using the ATM a few days ago and had my card info stolen. Had to cancel my debit card and dispute several unauthorized transactions.
- GPgreg phillipsDec 13, 20251.0No matter how many customers are there there is never any hurry by staff to assist. Always SLOW. Simple deposit can take 5 mins once you actually get to the teller. It’s the craziest thing. I avoid this place as much as possible.
- KSKing StylezDec 6, 20255.0Whitnee was amazing and really went above and beyond for me. She is amazing and always ask for her!
- AWAmanda WorthenNov 22, 20251.0This branch refused to release money to me from my business account even though I provided them with my ID and debit card info. I’m the only on the account. They required me to provide my passport. Who travels domestically with their passport and carries it in their purse? The manager could have overridden the request and refused. Only had to come in to a branch after Zelle refused to allow me to send money. Down the street, Bank of America treated me like royalty. They were incredibly kind and helpful, accommodating my extenuating circumstances of needing to travel quickly and purchase a vehicle for my family after an injury. They had a tool they used to scan my ID and verify it’s legit. No problem with that! Verify all day! Bank of America helped me with my $17k wire transfer while Truist still holds my $3k hostage. We came out of pocket for a family member who was sitting with $6 in his account because of Truist’s horrendous customer service. Just honestly unnecessary and unbelievable to be treated like some sort of criminal and literally not be able to access your own funds. I will be removing funds as soon as I get home and would never recommend anyone bank with them.
- DDD. DavisNov 22, 20251.0Truist charged me nearly $800 in bank fees for canceling its merchant processing servicer (and other misc fees), involuntarily (and prematurely) closed my business operating account, and then (without authorization) took money out of a separate trust (as in off limits) account. I highly recommend that you NOT do business with Truist, and most certainly not this location.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours of Truist at 520 17th Street Northwest, Atlanta?
Truist is open Monday through Friday from 9:00 AM to 5:00 PM and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
When is the drive-through service available at this Truist location?
The drive-through is open Monday to Friday from 9:00 AM to 5:00 PM and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
What types of accounts does Truist offer?
Truist offers checking accounts for everyday transactions and savings accounts to save money for goals or emergencies.
How can I open a new account with Truist?
You can open a new account online, by visiting a branch during business hours, or by calling 844-4TRUIST. Online account opening requires waiting for your debit card and checks by mail, whereas visiting a branch allows you to get a temporary debit card immediately.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital purchases and in-person payments.
What services does Truist provide at this location?
Truist offers deposit transactions, retail and international wire transfers, business and mortgage loans, investment and treasury services, insurance services, and more.
Are there alternative ways to contact Truist if I need assistance?
Yes, you can reach Truist at their main phone number +1 470-408-7062, alternate phone +1 800-382-3232, or toll-free number +1 800-786-8787.
What nearby restaurants can I visit around the Truist branch in Atlanta?
Nearby restaurants include Gusto!, Blaze Pizza, Chipotle Mexican Grill, McAlister's Deli, and BLU Beach Bar & Grill. You can enjoy a meal before or after handling your banking needs.
What nearby amenities can provide convenience while visiting Truist?
Close by are Dunkin' for coffee and donuts, Verizon for mobile phone needs, and Great Clips for haircuts. These nearby places can make your visit more convenient.
Are there nearby landmarks or attractions near the Truist branch?
Yes, Lookout Atlanta Skyline View is a nearby landmark, perfect for sightseeing before or after your banking visit.