Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.0
18 reviews
5 stars
9
4 stars0
3 stars0
2 stars0
1 star
9
- ITIsaac TaylorAug 21, 20251.0The branch manager and employees are kind and friendly, but the bank itself is terrible. I was charged three overdraft fees totaling $108.00 because they did not alert me of my negative balance until the next day. I asked if they could at least refund two of the overdraft fees since there should have been an alert for the first overdraft fee, but they refused to refund me. After being with BB&T/Truist for about 10 years, I've decided to switch to Chase. The $300.00 for opening a Total Checking account with them will be nice!
- JGJulian GogliaAug 29, 20241.0We received a $20 maintenance fee after our checking account balance fell below $10,000. I thought it was odd since just a few days before I searched the Truist website for fine print and confirmed the only checking account Truist offers has an account minimum of only $500, and even then it should have been only a $12 maintenance fee. Went into this branch and got to experience the single least competent manager in the business and was told there was literally nothing they could do. No one they could call locally, regionally, or with corporate. No amount of time would help to find a solution or to get a different answer, I just needed to pay the $20 fee and sign a single sheet of paper to change from a no longer offered type of checking account to the now only checking account that Truist offers and the issue will never happen again. I’ve previously worked with John and Mai at this branch and can say without hesitation that I know how moral, empathetic and non-shady managers carry themselves. After determining their level of comprehension had been met, I decided to stop punishing myself and move on. I don’t enjoy feeling robbed, so I took the remaining money from the account and moved it over to Chase across the street. I instantly felt like a complete idiot because they have a $900 sign on bonus offer. I wasted more than an hour dealing with Truist taking $20 from our account when the bank a block away paid 45x to move our accounts over. After leaving Chase I just felt like there no way this was a normal Truist experience. Within 10 minutes of calling their 800 number, someone was able to credit the maintenance fee and apologized profusely. I soon after got a phone call from a regional supervisor who again apologized and confirmed that the manager could have done numerous things to help salvage an awkward situation that should have never happened in the first place. Getting a surprise $900 from Chase at the end of this interaction was the single biggest gift Truist has ever given us. Please save yourself the headache of dealing with individuals that simply don’t care about people or doing the bare minimum.
- SPSanket PatelMay 22, 20241.0I am utterly disappointed and frustrated with my experience at this bank, so much so that I'm compelled to advise everyone to steer clear! From the moment I opened my account, I sensed something was off, but I decided to give it a chance—what a mistake that was. I recently deposited a check worth $35,000, and to my dismay, they are holding it for 7 business days! This not only disrupts my financial plans but also blatantly violates federal regulations regarding check holds. this bank is more interested in milking interest on my funds by holding more than it should be . Their practices are not just disappointing; they're unethical. If you're considering this bank, I strongly suggest you look elsewhere. Don't get trapped like I did. Consider this a firm warning from a thoroughly dissatisfied customer.
- LPLuis PeraltaOct 12, 20225.0I would highly recommend working with this branch. I recently moved the majority of my business to Truist Bank and the bankers at this location have been extremely helpful with the transition. Banker Trellis goes above an beyond to make sure all of our needs are addressed.
- MKMark KhouriNov 4, 20215.0Outstanding customer service.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular branch hours for Truist at 2275 Marietta Blvd NW Ste 130?
The branch is open Monday to Friday from 9:00 AM to 5:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays.
Is there a drive-through service available at this Truist location?
No, the drive-through service is closed every day at this location.
What languages are supported at the Truist branch at Moores Mill?
This Truist location offers services in both English and Spanish.
How can I open a new account with Truist?
You can open a new account online, by phone during designated hours, or by visiting the branch in person. Note that Certificates of Deposit (CDs) must be opened at a branch.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital and in-person payments using your checking account funds.
What types of accounts does Truist offer?
Truist offers checking accounts for daily transactions and savings accounts to help you save toward goals or emergencies.
What are some nearby places I can visit before or after banking at Truist on Marietta Blvd NW?
Nearby places include Family Dollar for shopping, Tropical Smoothie Cafe for a refreshment, and Publix Super Market at Moores Mill Center for grocery needs.
Are there convenient ATMs near the Truist branch on Marietta Blvd NW?
Yes, there is a Truist ATM, LibertyX Bitcoin ATM, and Presto! ATM located near the branch for your cash needs.
Where can I access shipping or courier services close to Truist at Moores Mill?
Nearby shipping services include the UPS Access Point location and The UPS Store 6940, offering courier, shipping, and printing services.
What types of financial products and services are available at this Truist branch?
Services include deposit transactions, credit cards, business and mortgage loans, investment services, trust services by appointment, foreign currency exchange, and insurance services.