Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.7
25 reviews
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7
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11
- KKKLCOct 23, 20255.0Lynnette Price assisted me and my Mom at the spur of the moment and she was EXTREMELY helpful and patient. We will definitely ask for her if we need future help.
- SEShea R EmbryOct 15, 20255.0I just left from meeting with Lynette Price at the Greenbriar Mall Truist. She was the most delightful and professional bank representative I have ever dealt with.
- CJCadillac JacksonSep 23, 20251.0I feel like every once in a while, you get a good teller or banker but for the most part, it is somewhat hostile. It’s almost like people are mad that you came to their job. I don’t like how people think you’re dumb or don’t know the bank’s process not everybody is accustomed to urban aggressive mentality with the assumption that you’re going to argue them on every little thing it makes you not want to even ask a question that’s why I come prepared… I completely explained the process. I told her exactly what I was here for . She walked off, asked the teller to tell her exactly what I said, and then came back and told me it was better explained when a banker/teller explains it because they know the process… I feel like she was doing her job as far as asking me if I needed help, but she did not listen to what I said…I had already talked to the same teller and previously talked to one specific banker who is the lead five days prior sometimes people just want to feel important . all she had to say is, I’m sorry I did not hear everything you said . Instead of having a attitude.
- EFErain FranklinJun 30, 20251.0I'm very disappointed in Truist Bank someone authorized to pay my Google YouTube TV subscription on 06/26/2025 without my permission I've been banking with them since 2022 not one time have they ever offer to pay any of my bills and I don't have overdraft protection on my account because I'm not going to pay 35 to $45 in fees when there's no money in the account I think a lot of us learned our lesson with Wells Fargo when they were paying bills without your permission charging you those type of fees and it took 12 year's for us to get the money back on 06/30/2025 I called the bank when I realized this charge had been made without my permission the employee was a woman she was very disrespectful she didn't listen to anything that I was telling her about the account and have the audacity to tell me I'm looking at your account you have a prescription with Google YouTube TV I had to put her in her place very disrespectful to let her know I didn't give Truist Bank permission to pay the $82.90 so you could try to make 35 to $45 off of me for overdraft fees that I did not authorize then she put the phone on mute because I was putting her in her place she did it twice because she didn't want to hear what I had to say as a customer so I have to wait until tomorrow to call the bank back to discuss them abusing their power trying to control my account when I didn't give them permission to pay any of my bills because I'm not going to be paying $35 to $45 for overdraft protection fees that I did not authorize 👎👎👎👎👎
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch hours for drive-through service?
The Truist branch drive-through service is open Monday through Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
How can I open a new account at Truist?
You can open a new account online, by visiting a branch during business hours, or by phone. Note that Certificates of Deposit (CDs) can only be opened at a branch.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital purchases and in-person payments using your checking account.
What types of banking products does Truist offer?
Truist offers Checking, Commercial accounts, Credit Cards, Loans, Mortgages, Online and Mobile services, Personal Savings, Small Business Banking, and Wealth Management products.
What services are available by appointment at Truist?
Services available by appointment include Trust Services, Leasing Services, and Cash Management services.
What languages are supported at Truist?
Truist supports English and Spanish languages for customer service.
Are there ATMs near the Truist branch at 3170 Greenbriar Pkwy SW?
Yes, there is a Truist ATM nearby as well as a Byte Federal Bitcoin ATM in the area for your convenience.
What nearby restaurants can customers visit before or after their appointments at Truist?
Customers can enjoy nearby dining options such as Southwest Bistro, Area 4 Restaurant, and MR EVERYTHING GREENBRIAR for Mexican, American, or other cuisines.
What nearby services could customers use in the vicinity of Truist?
Nearby services include Planet Fitness for workouts, ShinePlex Car Wash LLC for auto detailing, and Greenbriar Dental Care for dental needs.
How can I make an appointment at Truist?
You can schedule an appointment online through the Truist reservation portal to meet with a representative at this branch.