Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.0
24 reviews
5 stars
10
4 stars0
3 stars
3
2 stars
3
1 star
8
- ICIris ChappellAug 22, 20252.0Review – Truist Bank, Gaines School Road (Athens, GA) My experience at this Truist branch started off well, but the quality of service dropped quickly after I became a regular customer. The staff lacks consistency in customer service, and it's difficult to get clear, direct answers about their banking processes. Communication is vague, and instead of helping resolve issues, I was often left frustrated and confused. It feels like once they have your business, the customer care stops. If you’re looking for a bank that prioritizes transparency and values long-term relationships, I recommend looking elsewhere.
- SCSandy ClarkJul 11, 20255.0I go inside once a month to take care of my banking needs and I'm always pleased with the service.
- SWs wlsJun 27, 20251.0The slowest bank I’ve ever seen. I waited almost 33 mins in drive thru. Went inside and waited even longer and there was only one person in there. I’m seriously thinking about changing banks bc there’s an issue here everytime
- ABAshley BJun 20, 20255.0I don't even know where to begin...but first things first, the Banker SETH K. is an AMAZING banker and person! I literally asked if I could give him a hug before leaving.😁 He fixed a issue I was having in two seconds when literally every person I spoke with on the phone kept lying, making up excuses and giving me the run around, wasting my time and being of no help at all. After being given the run around and all the days of waiting and researching the issue I was ready to close my account with Truist and not look back! But Seith restored my faith in humanity and I decided to give Truist another chance. GIVE THIS MAN A RAISE AND A PROMOTION! Again, thank you Seith for being a GREAT person!
- MBMichael BaileyAug 14, 20235.0Daniel R. was absolutely fantastic while dealing with the headache of depositing my 15+ bonds. He was incredibly courteous and professional. Thanks again Daniel R, I really appreciate it
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through service hours at Truist on weekdays?
The drive-through at Truist is open from 9:00 AM to 5:00 PM Monday through Friday.
Is Truist open on Sundays?
No, Truist is closed on Sundays.
What services does Truist offer?
Truist offers deposit transactions, direct retail loans, credit cards, business loans, night depository service, mortgage loans, insurance services, investment services, treasury services, trust services by appointment, international and retail wire, leasing services by appointment, cash management by appointment, and foreign currency exchange.
How can I open a new account at Truist?
You can open a new account online, by visiting a branch during business hours, or by phone. Note that Truist CDs can only be opened at a branch.
How do I activate my Truist debit card?
You can activate your debit card online to make digital purchases and in-person payments using your checking account.
What types of accounts are available at Truist?
Truist offers checking accounts for day-to-day transactions and savings accounts for saving money towards goals or emergencies.
Where is Truist located?
Truist is located at 180 Gaines School Rd, Clarke, Athens, GA 30605.
Are there ATMs near Truist for convenient cash access?
Yes, there is a Truist ATM and a Wells Fargo ATM nearby, providing convenient cash access for customers.
What dining options are near Truist for grabbing a bite before or after your visit?
Nearby dining options include McDonald's for fast food and Sundown Entertainment which offers bar, restaurant, and dance club experiences.
What other local businesses near Truist might be useful for customers?
Nearby businesses include Georgia United Credit Union for additional banking services, Lifecare Pharmacy for prescriptions, and Athens Self Storage for storage needs.