First Citizens Bank

3.8
11 reviews

About

Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
10865 Haynes Bridge Road, Alpharetta, GA
30022, United States

Hours

Reviews

3.8
11 reviews
5 stars
7
4 stars
1
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0
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0
1 star
3
  • DD
    Dee Dowdell
    Oct 21, 2025
    1.0
    šŸ¤” Lazy employee orā“, I went in to cash a check on October 20, 2025 @ 4:42 there was 3 employees 1 female and 2 male employees that was talking I ask one of the male employees how much do you charge to cash a check that is made out to "your bank." told me. Then I showed him the amount of the check and he said oh I cannot cash that check, we do not carry that much money in our bank. It would take more money than what "we have For The Week". REALLYā€¼ļø The check was not for that much money. I told him in the past this bank has cashed checks larger than this one. You are kidding me right? I am old enough to know better. I knew he was lying he just didn't want to go pulled the cash. A Bank that don't carry Money do not need to be in Banking Business or better yet lazy employees should be let go for failure to serve the people/the public that keeps them employed. I will never go to that branch again he truly make me feel unwanted. I will gladly drive farther to another branch before dealing with that type treatment. I am assuming that he didn't want to pull the cash (lazy) verses saying that it was something else..šŸ¤”
  • KC
    Kim Cooper
    Mar 2, 2022
    5.0
    Always great service! Boutique style bank service - not a wells fargo big bank type of place where its soooo corporate that customer service suffers.
  • AS
    ali sardari
    Aug 8, 2018
    5.0
    I can't say enough good things about this location, this is the best location, everybody so nice and friendly and great customer service.
  • TL
    T D Lee
    Dec 14, 2016
    4.0
    I have had my business account with 1st Citizens since November of 2011. The people have always been friendly and helpful. Furthermore, the staff has given me some good advice during this time regarding options for my business checking, savings, credit card and loan accounts. My most recent discussion with the staff was in October of this year.

Frequently Asked Questions About First Citizens Bank

What are the regular business hours for First Citizens Bank at 10865 Haynes Bridge Road, Alpharetta?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.

Does First Citizens Bank offer drive-through services at this location?

Yes, the drive-through service is available Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends.