Trustco Bank

Reviews

• CR

  Catherine Rollock

  Oct 31, 2025
  5.0
  It's a pleasure banking at the Winter Springs Trustco Bank. The entire staff is helpful, professional, and efficient. I'd just like to say "Thank you" and acknowledge the above and beyond assistance the entire staff has given me over the years! Respectfully, Astrea Rollock
• SS

  Stephanie s

  Oct 17, 2025
  5.0
  They are very friendly and help us whenever we come into the branch. Priska and Taleca so helpful.
• GV

  Gerard Verna

  Oct 10, 2025
  5.0
  Came in to get info about business accounts and Priska not only was very informative but made my day with all the laughter.
• RH

  Richard Harris

  Oct 10, 2025
  5.0
  Great customer service, honest and very helpful
• MC

  Matthew C

  Sep 25, 2025
  5.0
  This is a long overdue review I've been meaning to write. The 5-star rating is for Priska who went out of her way to help us with a very difficult situation that another Trustco branch was unable to help with. I want to point out that Priska went out of her way to assist in a matter that was not hers or her branch's responsibility! She was fixing problems caused by others. Because of all the positive reviews about Priska prior to my visit, I can attest as many others have that Priska is a hands-on and effective branch manager. When she talks, I listen. She doesn't mess around. She gets things done. If you are a Trustco customer, you want to have an account under her at her branch. Not all Trustco branches are the same. I learned that the hard way. It is worth the extra drive to make sure you have an experienced branch manager that sets high standards for their branch. Priska is a true leader and problem solver. I was desperate for help and struggled for months to figure things with a closer branch. But that closer branch (which will go unnamed for now) have serious issues. I was so desperate for help from competent and capable Trustco management, we drove 9 miles each way at least 3 times to meet with Priska. We didn't like the long drive but it was worth it. Priska got things done and fixed problems caused by others. I am able to see things are back on track. We are grateful for her help. I learned that where you open an account matters. The closest branch isn't always the best choice. Not all Trustco branches are the same! I am not sure when I will meet Priska again but she is a real hero for the help she gave us. I will always be grateful to her.

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