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Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.
Terrible customer service!
My wife and I had a 10:00 am appointment Saturday morning. We arrived about 9:50 am and the manager, Ralpf, told us the banker we had an appointment with took another couple that spoke Spanish. We had a scheduled appointment so he should have told the Spanish couple they would need to wait because he had an appointment with us. Instead the manager said he was going to have a different banker, who was just "wrapping up", take care of us. We waited 40 minutes and left as he was still "wrapping up" We got a call 50 minutes after our scheduled appointment that after we left they had openings!! We had a scheduled appointment at 10:00 am and get a call at 10:50 about openings after we left or we could reschedule!!! We are very busy on the weekends which is why we scheduled an appointment. We will NEVER be back. Once my wife's CD is up we will close the accout. We are taking our business elsewhere. Their loss on a very large 5 digit depost!
Another thing about this branch that is annoying is that the original banker, that helped my wife a few weeks ago with opening her CD, never mentioned the 3.50% interest savings special. She overheard a bank teller explain it to someone else while she was in line waiting to make her CD deposit. If I ran this branch, I would be sure my bankers go over all available promotions with customers, especially customers that came in with outside money to invest.
We suggest Wells Fargo, at this location, invest in customer service training or learn from Niko who is a fabulous banker down the road at Chase Bank!!
LW
laura weidgans
Oct 4, 2025
5.0
We had a very detailed and complex transaction today at this branch. Rebecca was so helpful and patient. The branch closed at noon but they all stayed an hour passed closing time to complete our ransaction. I am so appreciative of all the staff who helped us today. We are 1000% satisfied with the level of service and respect we received. You all went well over and above for us in our time of need.
DM
Dee Marcelin
Sep 10, 2025
5.0
I truly appreciate the excellent service I always receive from Randy. He is consistently kind, professional, and welcoming every time I visit the bank. No matter the situation, he provides me with helpful information and makes me feel comfortable and respected. What I value the most is that I never feel judged when he assists me, even during times when my account balance is low. His kindness and professionalism make every interaction a positive experience. Randy is a wonderful representative of the bank, and I’m always grateful when he is the one handling my transactions.
N7
Nick 7
Sep 8, 2025
1.0
Luis he very bad customer service,her don’t know how to help customer,bad very bad guys
NV
Narciso Del Valle
Jul 1, 2025
1.0
If you want to speak with someone, don’t waste your time calling by phone.
What services does Wells Fargo Bank offer at this location?
Wells Fargo Bank provides a range of deposit products including personal and business checking accounts, credit cards, and savings tools to help you manage everyday finances or plan for the future.
What are the operating hours of Wells Fargo Bank at 9861 Okeechobee Blvd?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays. The drive-through follows the same schedule.
Can I schedule an appointment at this Wells Fargo Bank branch?
Yes, you can book an appointment online through the bank's scheduling link to ensure prompt service during your visit.
Does this Wells Fargo Bank branch have a drive-through service?
Yes, this location offers drive-through banking services during normal operating hours.
What languages are supported by the staff at this Wells Fargo Bank branch?
The staff can assist customers in English, Spanish, and Creole.
Is Wells Fargo Bank at 9861 Okeechobee Blvd available on major holidays?
The branch is closed on Veterans Day (November 11) and Thanksgiving Day (November 27) in 2025, and may have other holiday closures.
What nearby places can I visit before or after my banking at Wells Fargo?
Nearby you can find dining options like McDonald's and Ruby Tuesday for a meal, or Walgreens if you need pharmacy or convenience store services.
Are there other financial services close to Wells Fargo Bank on Okeechobee Blvd?
Yes, nearby financial services include another Wells Fargo Bank branch, LibertyX Bitcoin ATM for cryptocurrency exchange, Western Union for money transfers, and PNC bank.
What recreational or wellness facilities are near Wells Fargo Bank in West Palm Beach?
You can visit LA Fitness gym for fitness activities and Warrior Awakened for counseling and mental health services nearby.
How can nearby transit or amenities help customers access Wells Fargo Bank?
With nearby retail stores, restaurants, and health services like Walgreens and Mattress Firm, customers can conveniently combine their banking visit with shopping or appointments in the same area.